Trove Community Services
1 week ago
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APS - Liaison Services Manager, Trove Community Services:
- Ongoing opportunity to work for a beloved online cultural platform at one of Australia's leading cultural institutions.
- Use your strong interpersonal skills to liaise and build positive relationships with internal and external stakeholders.
THE ROLE
The Library is seeking to fill an ongoing
Liaison Services Manager, APS6 role in the Trove Community Services Section of the Collaboration Branch.
You will engage directly with people who use the Trove platform from all walks of life across Australia and advocate for their needs.
You will manage the enquiry support service and development of help and training materials, and will contribute to user research and performance metrics, promotional and engagement activities, and represent Trove publicly.
The role will liaise across the Collaboration Branch and wider National Library and will work closely with the Communications and Marketing section.
- customer service and stakeholder relationship development
- human and user research.
**WHO WE ARE LOOKING FOR
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