Medical Administrator

4 weeks ago

Sydney, Australia Australian Telemedicine Clinic Pty Ltd Full time

**About TMC**

Telemedicine Clinic (ATMC) pioneered teleradiology services in Europe when it was founded in 2002 and has since become a vital partner for more than 120 radiology departments in the UK, Sweden, Denmark, and Norway. In November 2017 TMC became part of Unilabs, a leading European provider of clinical laboratory testing and medical diagnostic.

More and more European hospitals are realising the advantages of managing their reading capacity in collaboration with TMC. This year our team of more than 260 highly-specialised radiologists will report over 630,000 cases, making a significant positive impact on the life of patients and hospital staff. In addition to our radiology reporting service, TMC offers pathology reporting services, IT-infrastructure, and software to its hospital clients, as well as training for radiologists (TMC Academy).

Besides this decent track record, we like to think that what’s most special about TMC is its culture. Many people say that TMC has the feel of a thriving start-up and they are surprised at how kind and caring we are when dealing with each other and our business partners. If you are interested, you can learn more about our culture in our TMC Culture Book.

**The Opportunity**

As more hospitals all over Europe recognize the advantages of managing their capacity in network with TMC, we are growing quickly. The on-call service that we provide for Scandinavian and UK hospitals during European nighttime from Sydney, Australia has been especially popular.

In order to provide an excellent service and patient treatment during European nighttime, we are searching for Swedish Medical Administrators eligible to relocate to Sydney, Australia for periods of 6 to 24 months (or longer).

We can guarantee you will never be bored You will work in a dynamic environment with friendly colleagues in a strong team of administrative staff, radiographers and radiologists. From our office in Sydney, with a light and pleasant work environment in the heart of the Centre Business District (CBD) and close to the harbor, we offer our emergency services to hospitals in Scandinavia.

**Mission and Organisational Context**

You will be a local contact point for radiographers, radiologists and clinicians at our client hospitals and your most important task will be to control and organize the incoming radiology activity to make sure we can deliver reports within 1 hour. Your role and dedication will be crucial to a seamless delivery of the service.

The role is based at Australian Telemedicine Clinic headquarters in Sydney, right behind famous Sydney Opera House and The Royal Gardens. Most of our employees get to the office crossing the harbour by ferry, not a bad start of the day, isn’t it?

You will be part of TMC’s Operations Team, a diverse group of open-minded, fun and respectful people and report to its manager Eva Bornell, who is also based in Sydney.

**Role and Responsibilities**

**Communication, communication, communication** - You liaise directly with hospital staff at European night-time to discuss incoming cases and at the same time you handle communication between hospital staff and TMC radiologists.

**State-of-the-art of reporting** - You ensure that all the cases which are going to be examined include essential clinical information and full set of images and that they are prepared in the most appropriate manner to ensure effective reporting by the radiologist.

**Turn Around Time (TAT) **- You check the response times and make sure we comply with the company KPIs.

**Data management and statistics** - You are in charge of reviewing incoming data provided by the hospitals and requesting any missing information. You manage certain statistics, provide support with audits and deal with cases (data entry and preparation of cases, distribution of radiology reports).

**Cooperation with other departments** - When necessary, you inform our Key Account Managers about any problems or anomalies in workflow, so they can provide an accurate feedback to the clients.

**Experience, Knowledge, Skills**

**Medical experience** - You have at least 2 years of experience in a medical environment, it is a plus if this is in emergency healthcare.

**RIS and PACS** - You have worked with information systems used in healthcare organisations (e.g. RIS and PACS systems) and can describe yourself as technology savvy.

**Language skills **- You will communicate with Swedish and Danish hospitals on a daily basis, therefore we require a native level of the Swedish language and good knowledge of Danish. Additionally, you need to demonstrate an advanced level of written and spoken English.

**Role-based competences**

**Customer minded **- We want you to be proud of your work, but don't let your ego get in your way. We always go out of our way to accommodate requirements and needs of our teammates and clients and you should be prepared to do so too.

**Positive attitude** - We believe that positive en

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