Customer Service Representative

2 months ago

Perth, Australia Commonwealth Bank Full time

Casual role that is flexible to fit around your schedule AND provides career progression and development
- Hybrid working that is perfect for balancing commitments makes us a diverse and inclusive team
- Together we create brilliant customer experiences

**Do Work that Matters**

As a Customer Service Representative providing phone based support to our Retail Banking customers you will be the friendly voice our customers hear when they contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:

- Concierge and welcome calls
- Missed payments and early-intervention collections
- Simple customer service enquiries

**See Yourself in our Team**

We currently have Casual positions available with hours to suit your lifestyle from Monday to Sunday, 5am to 6pm (shift options and details listed below). This is a hybrid position giving you the flexibility to work predominately from home with a once a fortnight connection in the office to give you the best of both worlds

**We would love to hear from people who**:

- Genuinely care about the experience of customers
- Have excellent communication skills
- Have the ability to navigate new technology and computer systems
- Are naturally curious, resilient, empathetic and adaptable
- Have aspirations to grow their career with us

**Hours and training**

To be considered for this role you must have the following availability:

- Provide a minimum of 10 hours availability per week, these would be split over 2 shifts
- Available to work from the Perth office, 300 Murray Street, Perth, once a fortnight
- Outside of this, we’ll do our best to accommodate your work preferences & availability
- Training will commence from the start date with all new starters undergoing mandatory training, at 15 hours per week for 4 weeks. (dates and times to be confirmed)
- Please note, we cannot provide any time off during the training period however are able to be flexible post training
- Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you’ll have the opportunity to learn new skills, and progress in your career

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 18/10/2024

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