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Customer Support Officer

4 months ago

North Ryde, Australia Idameneo (No.789) Ltd Full time

One of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners. Healius provides quality healthcare services that are easily accessible and cost efficient, while supporting the coordination and continuity of quality patient care.

Junior Customer Support Officer
- Fulltime Permanent Position in based at Lumus Imaging in Macquarie Park
- Great Team Culture and Career Progression
- Walking Proximity from the train station

**About us**:
At Healius, we are proud to be one of Australia's leading healthcare companies. We care about providing high quality, easily accessible and affordable healthcare services, including diagnostic imaging and pathology, to our patients and their referring practitioners across the country. We are committed to the wellbeing of our people, customers, and communities which we serve.
Job Summary
To be successful in this role you will have experience of working in a service driven industry like retail, hospitality, or contact centres and thrive in high volume environments.

As the Customer Service Representative your key responsibilities will be:

- Maintaining company values and ensuring these are the forefront of all actions within the role.
- Providing positive, empathetic, and professional attitude toward all customers / colleagues / stakeholders (both internal & external) always.
- Provide a High Level of customer service to our partners, customers, patients, and all clinics.
- Process all data entry and customer requests in an accurate and timely manner ensuring adherence to KPIs / SLAs
- As a member of a team, it is important to communicate and coordinate with colleagues effectively and efficiently remembering our values ‘work it together’
- Demonstrate drive and initiative to achieve high performance and meet set targets / deadlines
- Adhere to all HIS policies, relevant standard operating procedures, and current WH&S requirements

Key Skills & Personal Attributes
- Demonstrated interpersonal, written, and verbal communication skills
- Ability to meet deadlines in a high-pressure environment
- Demonstrated ability to deal with confidential and sensitive information in a professional manner
- Ability to adapt to varying systems: Microsoft Office - excel, outlook,