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Customer Support Specialist
2 months ago
About the Role
We are seeking a skilled Customer Support Specialist to join our team at Pronto Software. As a key member of our Support Consulting team, you will be responsible for providing first and second-level support services to our customers.
Your Key Responsibilities
- Triage and review reported issues to ensure timely resolution.
- Work closely with customers to understand ongoing impacts and provide effective solutions.
- Engage with customers via multiple technology methods, including email, telephone, and on-site visits.
- Document program issues and deployment of fixes to ensure seamless support.
About Our Team
Our Support Consultants work in a collaborative and dynamic environment, providing support to our customers across NSW. As a member of our team, you will have the opportunity to grow your career and develop your skills in customer support.
What We Offer
- A hybrid work arrangement, allowing you to balance work and personal life.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- The chance to work with a well-established and mature software development company with a strong reputation in the industry.
