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Cubiko - Practice Support Officer

6 months ago

Brisbane, Australia Cubiko Pty Ltd Full time

**The purpose of this role**:
Our Practice Support Officers are the primary point of contact for our Cubiko customers. You will be responsible for supporting and guiding our customers through the onboarding process, building and maintaining strong relationships, and driving customer satisfaction and engagement with using Cubiko.

**Responsibilities**:

- Take ownership of onboarding new Cubiko customers and guide them through the process and their understanding of Cubiko.
- Make frequent contact with Cubiko customers to help them get the most out of Cubiko. Helping them to understand their data and how to use Cubiko to achieve their business goals.
- Collaborate with internal teams such as sales, marketing, and product development, to ensure that customer feedback is communicated effectively and improvements are made.
- Act as an ambassador for Cubiko both online and in person at events, conferences, and functions where appropriate.
- Continued maintenance of our customer database to ensure all our customer contacts and internal processes are documented, up-to-date, and maintained.
- Assist with the development of the Cubiko knowledge base with learning resources for our customers.
- Assist with presenting training to our customers through our live webinars.
- Post and respond to customers in our closed Facebook community group.

The role will expand as our team continues growing, and there will be opportunities for professional development and learning.

**What we do**:
Cubiko displays data in easy-to-understand dashboards, providing General Practice with a visual representation of their practice data alongside selected metrics and key performance indicators (KPIs). Combined sets of data reported over time and against budgets helps them understand whether the key parts of their business are performing as they need to be

**Our Values**:
We live these values every day.
- ** Innovative**: Innovation is in our blood We’re curious and look for opportunities to do things smarter, faster, and better. We encourage change and growth, and we’re not afraid to stray away from the norm or doing things the way they’ve always been done in the past.
- **One Team**: All for one, and one for all We are a team that cares for and respects one another. We work in unison to deliver outstanding products, and we have fun doing it. We produce more than the sum of our parts.
- **Trust through Transparency**: Building trust through transparency We do this by being open, communicating regularly and having honest conversations - we tell it how it is. We operate fluidly, and as one team.
- **Customer-centric**: Our customers and community are at the core of what we do We’re committed to helping medical practices deliver outstanding patient care and improving patient outcomes for individuals within their communities. We achieve this through constant customer communication and feedback allowing us to develop products our customers love.

**Our Mission**:
To unify a team of health and technology expert to achieve a common goal: To make practice life healthier, for everyone.

**Diversity & Inclusion Commitment**: