Principal Content Design Officer

2 weeks ago

Brisbane, Australia Agriculture and Fisheries Full time

Who we are
For more than a century, the Department of Agriculture and Fisheries has played a vital role in enabling the production and protection of food and fibre for Queenslanders and the world. From the land to the sea. From the bush to the city. From hard-working families to global trade relationships. From connected communities to prosperity for all.
Every day's different, and so is every team within the department. United by service and purpose, together, we are moving forward, building on a proud past towards a prosperous future. Join us and be a part of our dedicated corporate team helping to support all business areas of our department.Visit daf.qld.gov.au and our social media accounts to learn more about us.
What you will do

**As our Principal Content Designer, you will**:

- lead a team of online content designers to deliver complex website projects and initiatives
- develop and design customer-centric online content and interactive services using web content management systems and tools, and usability testing techniques
- use customer-centric service design principles in the delivery of digital communication projects
- obtain essential insight to improve customer satisfaction and increase efficiency
- use effective reporting, evaluation metrics and analysis to inform future web and digital communication and engagement strategies
- improve systems, mentor team members, develop efficient processes and lead

quality-control methods to ensure a high level of output from the team
- maintain positive relationships, engaging effectively with stakeholders in the department and across government and externally
- when required, be part of a public information management roster (including out of hours) for crisis and disasters, including undertaking internal and external communication tasks.

What you will bring
Key capabilities
Every staff member is expected to role model leadership behaviours. This role requires the leadership capabilities of a team leader as outlined in the Leadership competencies for Queensland.
Vision
- Stimulates ideas and innovation, challenges the status quo, asks questions and seeks out new models and developments that may inform the team's approach.
- Leads change in complex environments, embraces change and leads with focus and optimism in an environment of complexity and ambiguity.

Results
- Builds enduring relationships, builds and sustains relationships to enable the collaborative delivery of customer-focused outcomes.

Accountability
- Demonstrates sound governance, maintains a high standard of practice through governance and risk management.

Why join the department?
The work we do is widespread and varied, but our people are united by an innate sense of purpose, and a passion to serve their fellow Queenslanders. Our people are talented, down-to-earth, and resilient, and the work they do every day fills them with gratification and pride. This is what keeps them coming back. Here are some other reasons why our people choose us:

- Have visible impact in your community, and directly contribute to making Queensland a better place to live.
- Flexible working options that encourage a healthy work-life balance.
- Salary sacrificing options and competitive superannuation through QSuper.
- A variety of fantastic leave benefits, supported across the broader Queensland public sector.
- Access to confidential free counselling for you and your immediate family members through our employee assistance program.
- We are committed to preventing violence against women and are proud to be a White Ribbon accredited workplace.

Just imagine what you could achieve with us.
Applications will remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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