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Service Coordinator

1 month ago

Welshpool, Australia Jason Windows Full time

Full Time Role
- 38 hours per week Monday to Friday
- $28 - $30 per hour dependent on experience
- On-the-job Training provided

**Some Background to the Company**
Jason Windows is WA’s premier manufacturer of aluminium windows and doors and is committed to setting ever increasing standards in product quality and innovation, meeting and exceeding customer expectations, and delivering on time and in full.

Jason Windows employs over 300 employees, operates out of our purpose-built premises in Welshpool and has an office in Bunbury supporting the South-West region. It is widely recognised for its premium aluminium window and door products in the WA market.

**Position Background**
Our Service Department is a customer focused team that supports our service technicians and external customers - mainly building supervisors and owner/builders. We currently require someone to join the team in a permanent full-time role. This role does require extensive learning on our products and will suit someone that can learn quickly and has good attention to detail.

Duties in this role can include:

- Taking calls from customers and building supervisors and logging service requests within our Pronto ERP System;
- Reporting onsite issues and developing rectification recommendations
- Conversing with service technicians about scheduled job requirements
- Liaising internally with our sales team on service enquiries
- Providing assistance and advice to customers on product maintenance
- Assisting other service team members with enquiries

**Required Experience and Aptitude**
- Experience within a customer focused role
- Excellent communication skills, both in person and over the phone
- Excellent phone manners to customers
- An ability to handle service enquiries maturely and to think on your feet and problem solve when dealing with service issues.
- Ability to handle difficult customers and situations.
- Strong organisational skills to ensure all customers enquiries are responded to in a timely manner.
- Computer skills including Outlook, Word and Excel
- Prior experience with dealing with customers over the phone
- An appreciation for the workflow of service requests
- Had previous experience within the building/construction industry

**What you get in return**
- A working environment that upholds our Company Core Values - Teamwork, Taking Responsibility, Trust, and Total Commitment.
- EAP Programme
- Free onsite car parking.
- Canteen facilities.
- Casual dress Fridays.

**How to Apply**:

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