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Customer Experience Officer

4 months ago

Lane Cove, Australia Lane Cove Council Full time

**Be part of a growing team,**:

- **Full-time, permanent role**:

- **Great employee benefits**

Are you looking for an opportunity to be part of an innovative Council seeking to make a positive difference in the community you support? We have an exciting opportunity for a motivated and experienced Customer Experience Officer to join our team.

Located on the lower North Shore, our leafy suburbs have a vibrant and diverse village atmosphere. We aim to provide "best value" services and facilities to the community whilst ensuring a sustainable future.

If you are open to fresh ideas, committed to progressing new initiatives and driven to provide the very best service to our community, we want to hear from you.

**About the Role**

As a primary point of contact for local businesses and the community, you will be responsible for promoting a positive image of Council by delivering high quality customer service for the organisation,. You will also be responsible for ensuring effective and efficient practices are in place and quality standards are maintained.
- Demonstrated extensive experience in a frontline customer service role, or call centre environment
- Proven effective complaints handling, conflict resolution and interpersonal skills;
- High level communication skills in both written and verbal formats;
- Ability to work autonomously in addition to effectively contributing to a team.

**What we Offer**
- An employee wellness program and discounted gym memberships
- Annual performance bonuses and salary review
- Extensive career development and training opportunities
- The convenience of being close to shops, cafes, an aquatic centre and a gym.

**To Apply**

For further information about the role, please contact Kara Densby on (02) 9911 3513.

**APPLICATIONS CLOSE SUNDAY 9 July 2023 at 10PM**
- Lane Cove Council is an equal opportunity employer and provides a smoke free workplace._