Office Services Coordinator

2 weeks ago

Barton, Australia JLL Full time

About the Role

The Workplace Services Lead position will report directly into the JAPAC Real Estate and Workplace Services Leadership, located in Salesforce Tower Sydney. This position will be responsible for the day-to-day workplace services operations for our new Canberra office location.

Key Responsibilities

  • Handle employee interactions with the highest level of hospitality, professionalism, and clear communication, resolving employee queries and concerns.
  • Assist with employee education in relation to the management of all REWS tickets, M&E app, in association with service level agreements and actions carried out as required.
  • Onboard real estate and workplace services vendors with badge access to ensure compliance with SFDC security policies as required. Or oversee deliveries or contractors while onsite, issuing work permits in conjunction with building management policies.
  • Manage mailroom operations and incoming deliveries, ensuring effective customer service and communication. Identify and implement process improvements as needed.
  • Support and partner with the Workplace ANZ Manager on various workplace services alignment on Hospitality meeting and event support as required, company-wide events, and REWS programs.
  • Presence and coverage of the reception welcoming area, providing guest services support. Assist with the sign-in process of all guests and vendors on site using the Traction GMS (guest management system) and connection to their client host and/or REWS related services throughout the workplace.

Requirements

  • Minimum 3 years of experience in office management in a corporate office/facilities or hospitality environment.
  • Experience will be evaluated based on alignment to the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer work, etc.).
  • Self-starter; handles self with minimal supervision and is proactive.
  • Ability to plan, organize, and prioritize workload as required.
  • Being able to establish and maintain cooperative working relationships.
  • Excellent interpersonal communication skills.
  • Must be competent in navigating and learning the internal Salesforce.com applications and programs used.
  • Advanced experience in using Gmail and associated Google suite applications or MS Office equivalent. Proficiency in Quip, Workday, Facilities ticketing, Website management, and Visitor check-in management systems.
  • Customer service and hospitality vocational qualification experience preferred.
  • Must have a great 'can-do' attitude and willingness to complete the job and go the extra mile.

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