Service Delivery Manager

2 weeks ago

Parramatta, Australia eHealth NSW Full time

**Employment Type**:Temporary Full Time (for a period up to12 months)
- **Position Classification**:Health Manager Level 4
- **Remuneration**:$133,671 - $159,929 per annum (plus 10.5% superannuation)
- **Hours Per Week**:38
- **Location**:Flexible work options - Jessie Street Centre, Parramatta
- **Requisition ID**:REQ359092

**About us**

eHealth NSW enables patient-centred care in NSW by providing technology services which connect people, data and systems. We partner with health agencies and the technology sector to provide a digitally enabled and integrated health system for patients, clinicians and the NSW community. Focus areas for eHealth NSW include core clinical systems, infrastructure, security, workforce and business management systems, data and analytics as well as digital innovation.

If you would like to learn more about eHealth NSW, visit our website.

**About the role**

We are looking for an experienced Customer Service Delivery Manager to manage a portfolio of business aligned IT Services across its lifecycle and manage service levels of that portfolio. This will include design, development, through to implementation. The role is the key interface for the service delivery function within eHealth, and endeavours to increase the value realised from ICT assets, investments and capabilities. The role interacts at a senior level, representing both the Service Owner and customer interests.

You will be the conduit between NSW Health Local Health Districts and the Customer Service Delivery Management team.
- Be responsible for the Service Delivery Management function, including, but not limited to, building, organizing and managing a portfolio of IT services on behalf of service owners and customers throughout their lifecycle.
- Provide strategic commercial, professional and technical advice, focus on improving effectiveness and efficiency of delivery of services
- Build strategic relationships internally and externally, including managing customer and service owner expectations and relationships.
- Monitor delivery metrics, develop and produce reports for the function, make recommendations taking a data driven approach.
- Establish, monitor and maintain a Continuous Service Delivery (CSI) register for your account that can clearly demonstrate improvement against all sold services
- Facilitation and support of ehealth and customer upcoming and in-flight projects and engaging of relevant stakeholders.

We have the systems and policies in place to support flexible working, which may include a mix of working from home and / or in one of our offices.

Take a look at the POSITION DESCRIPTION for more role information including the selection criteria.

**About you**

If you an experienced Customer Success Manager with the following skills and experience, then we encourage you to apply:

- Interpersonal, influencing and negotiation skills with experience engaging and influencing key stakeholders and customers to achieve optimal business outcomes and relevant reporting strategies through to implementation.
- Extensive experience and a record of achievement in Service Delivery Management in a large and complex service environment, including relevant qualifications or equivalent demonstrated experience. This includes extensive knowledge and experience across multiple ITIL v4 practices such as Relationship management, Supplier management, Continual Improvement, Project management, Strategy management and Measurement and reporting.
- Demonstrated ability to build relationships and manage complex design and transition issues through to resolution and successful outcome.

**Why join eHealth NSW**

People join eHealth for a range of reasons:

- Work towards bettering the lives of patients in NSW
- We are one of the largest technology services organisations in the southern hemisphere and partner with key players in the sector
- We offer a range of formal and informal training programs in both management and technical skills for staff at all levels
- Benefits include flexible work arrangements, well-being programs, a range of paid and unpaid leave, financial salary packaging and annual leave loading

Visit our careers page for more information.

**We are diverse and inclusive**

We are committed to having a workforce that reflects the communities we serve and provide a culturally safe work environment in line with NSW Health’s Diversity, Inclusion and Belonging Statement of Commitment. We actively recruit people from diverse backgrounds to build a supportive and inclusive workplace.

Visit our Diversity and Inclusion page for more information, or contact our Aboriginal Workforce team or our Access and Inclusion team for support.

**How to apply**
- Describe your greatest achievement in Customer Service Delivery Management design and transition, what was the issue, your part in it and lessons learnt.- What would be your approach to improving and managing Relationship management issues, Supplier management issues,

  • Delivery Lead

    4 weeks ago

    Parramatta, Australia Total Resource Solutions Full time

    **Delivery Lead - NSW Government Department** **Start Date**: ASAP **End Date**: 12 month contract **Pay: $1100 + Sup per day** **Hours**:8hr/day 40hr/week **Location**:105 Phillip Street, Parramatta/WFH The Lead, Service Delivery is responsible for delivering initiatives relating to user experience of digital services to optimise digital services...

  • Vendor Manager

    7 days ago

    Parramatta, Australia Paxus Australia Pty Ltd Full time

    Posted 09 June 2023 - SalaryNegotiable - LocationParramatta - Job type Contract - DisciplineERP + SAP + CRM - Reference261814_1686297401 **Job description**: **Calling all Service Managers/Vendor Managers with SAP and Reporting Expertise!** Are you a skilled professional with a passion for managing service operations and vendor relationships? Are you...

  • Enterprise Service Desk Manager

    4 weeks ago

    Parramatta, Australia Catholic Diocese of Parramatta Full time

    At any given time, we may have a variety of primary, secondary and specialist teaching roles available across our 80 schools as well as non-teaching positions in schools and our central office that support the delivery of innovative learning and teaching to around 43,500 students. Our aim is to ensure our schools are the first choice for families, students...

  • Procurement Manager

    4 weeks ago

    Parramatta, Australia Service Stream Full time

    Primary Location Parramatta, NSW Job Description Summary An exciting opportunity has arisen for a Procurement Manager to join Service Stream in our Telecommunications Sector based in, Parramatta, NSW About the Role Service Stream’s Telecommunications division are currently seeking a Procurement Manager to join our team. The primary objective of the...

  • Project Coordinator

    7 days ago

    Parramatta, Australia Service Stream Full time

    Primary Location Parramatta - 25 Smith Street Job Description Summary ServiceStream's Telecommunications Division are currently seeking a Project Coordinator to join our team. About the Role ServiceStream's Telecommunications Division are currently seeking a Project Coordinator to join our team. Nature of position: Permanent, Full Time Location:...

  • Field Manager

    3 weeks ago

    Parramatta, Australia Service Stream Full time

    Description Summary Service Stream has an exciting opportunity for a Field Manager to join our team based in Parramatta! About the Role The Field Manager is responsible for the day-to-day management of ALL active on-site works. This includes managing, planning, organising, coordinating, monitoring, and reporting on all site construction activities...

  • Service Management Designer

    4 weeks ago

    Parramatta, Australia eHealth NSW Full time

    **Employment Type**:Full Time -** **Permanent **Position Classification**:Health Manager Level 3 **Remuneration**:$119,348 - $136,057 (excluding 10.5% superannuation) **Hours Per Week**:38 **Location**: Charlestown, Chatswood or Parramatta. Flexible location and Work from Home. **Requisition ID**:REQ400413 **Applications Close**: Sunday 28th May 2023...

  • Service Management Design Team Manager

    4 weeks ago

    Parramatta, Australia eHealth NSW Full time

    **Employment Type**:Full Time - Permanent **Position Classification**:Health Manager Level 4 **Remuneration**:$133,671 - $159,929 pa plus 10.5% superannuation **Hours Per Week**:38 **Requisition ID**:REQ400408 **Applications Close**:Sunday 28th May (11:59pm) **Join the** team driving the digital transformation of Australia’s largest public health...

  • Manager Legal Services

    3 days ago

    Parramatta, Australia National Heavy Vehicle Regulator Full time

    **About us** The National Heavy Vehicle Regulator (NHVR) commenced operations in 2013 as a national entity responsible for regulating all vehicles in Australia over 4.5 tonnes gross vehicle mass. Located in Brisbane, the NHVR minimises the compliance burden on the heavy vehicle transport industry, reduces duplication and inconsistencies across state and...

  • End User Services Group Manager, Customer Services

    4 weeks ago

    Parramatta, Australia eHealth NSW Full time

    **Employment Type**:Permanent Full Time - **Position Classification**:Health Manager Level 5 - **Remuneration**:$157,540 - $176,641 per annum (plus 10.5% superannuation) - **Hours Per Week**:40 - **Location**:Flexible work options include a mix of work from home and from other offices in Chatswood, St Leonards, Parramatta and Charlestown - **Requisition...

  • E-commerce Customer Service Case Manager

    4 weeks ago

    Parramatta, Australia people2people Full time

    Are you looking to work within a high-performing environment and want to be part of a business that strives to be the best at what they do? Our client, a world-renowned global organisation, is looking for experienced, passionate, and dedicated customer service professionals. **The Role**: As a case manager, you are responsible to study the end-to-end...

  • Manager Legal Services

    2 days ago

    Parramatta, Australia NHVR Full time

    About us The National Heavy Vehicle Regulator (NHVR) commenced operations in 2013 as a national entity responsible for regulating all vehicles in Australia over 4.5 tonnes gross vehicle mass. Located in Brisbane, the NHVR minimises the compliance burden on the heavy vehicle transport industry, reduces duplication and inconsistencies across state and...

  • Customer Service Manager

    4 weeks ago

    Parramatta, Australia Uniting Full time

    **Customer Service Manager - Part Time Permanent Position - Parramatta CBD with flexible work model.** As a Customer Service Manager at Uniting, you will play a pivotal role in leading and mentoring our dedicated team members. Your primary focus will be on fostering a culture of continuous improvement within our Customer Service teams. This entails ensuring...

  • Service Manager, Parramatta

    4 weeks ago

    Parramatta, Australia Tesla Full time

    What to ExpectTesla’s Service Managers are the leaders of our service teams. In this role, you will be responsible for delivering an impeccable service experience to each and every Tesla customer while preparing Tesla Service teams to meet the needs of our customers and beyond.Our Service Managers must deliver excellent results and achieve goals quarter...

  • Client Services Representative

    7 days ago

    Parramatta, Australia Easy Authoring Full time

    **6 Month contract with potential extension**.**: - **Attractive Hourly rate of $34/hr**: - **Parramatta| Hybrid** Easy Authoring is seeking an experienced Client Service Representative to work on a large government project! **Key Accountabilities**: - Assist in the delivery of client service and support for victims of crime and ensure a timely service...

  • Property Consultant

    4 weeks ago

    Parramatta, Australia Service Stream Full time

    Primary Location Parramatta - 25 Smith Street Job Description Summary An exciting opportunity has arisen for a Property Consultant, to join Service Stream in our Telecommunications sector based in Parramatta, NSW About the Role Service Stream’s Telecommunications division are currently seeking a Property Consultant to join our growing team. Reporting to...

  • Change Manager

    4 weeks ago

    Parramatta, Australia Total Resource Solutions Full time

    **Manager Strategic Change** Change Managers are required by a NSW Government Department in Parramatta (hybrid WFH) on an initial contract until 1st September (plus possible extensions). **Key accountabilities**: - Lead the development and delivery of a range of change management initiatives to support the adoption of improved services to meet the...

  • Expression of Interest- Hsp Case Management Manager

    4 weeks ago

    Parramatta, Australia SSI Full time

    Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people...

  • Project Manager

    2 weeks ago

    Parramatta, New South Wales, Australia Randstad Australia Full time

    Paying $112ph + super6 month assignment Parramatta location with WFH Flexibility40 hours a week, 8 hours a day We have a Project Manager position available within the Water Sector for the NSW State Government About the Role The purpose of the position is to assist the successful management of predominantly high risk/complexity projects to plan ($50m-$200m)...

  • Team Manager

    4 weeks ago

    Parramatta, Australia Gallagher Full time

    **About Us**: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...