Incident and Release Manager

2 months ago

Sydney, Australia 86 400 Full time

We are flexible - Hybrid working model
- Supportive and collaborative team environment
- Career growth and multiple development opportunities

**About us**

At ubank, we want to empower the digital generation to be more successful with money. Think of us more as a daily money companion. One that brings together the ability for customers to see their money in one place, with smart features and real-time insights designed to help them get ahead.

With ubank, our customers can discover what it feels like to save more, see exactly where they’re spending and own their own home faster. In short, we want to help them achieve real momentum with money.

We partner with other businesses and service providers to achieve our customer and business outcomes. This enables our ubank team to focus on capabilities that will differentiate us and maintain strong partnerships with best-of-breed providers in the industry.

**The role**
- Engaging effectively with a broad set of stakeholders creating clarity, action-orientation and accountability. Stakeholders include executives, business, technology, operations, risk and 3rd party suppliers
- Manage the quality and governance of all releases into production working with our delivery squads, Digital Services team, business and operations stakeholders. This will extend to relevant vendor stakeholders who manage and support parts of our service offering and/or technology stack
- Managing and coordinating our response to incidents to resolution, ensuring the right focus across remediation, business continuity and communication to impacted stakeholders
- Facilitating post incident reviews to obtain learnings from all stakeholders that will contribute to continuous improvements of our processes, practices and capabilities
- Lead the improvement of the governance and management of our release process to increase quality, reduce incidents and manual coordination across our technology teams
- Improve visibility of the release process for all involved stakeholders (not just decision-making stakeholders)
- Ensuring the impact of the release of any change involves the right due diligence and approvals to ensure we deliver quality at pace but also manage our customer, business and operational risk accordingly.
- Support the coordination of releases across our technology teams.
- Review and optimise our incident management process across our technology stack (including those managed and supported by vendors). Encouraging ongoing continuous improvement in how we deliver (including our delivery and decision-making ways of work)
- Escalation of incidents to our executive team and the relevant senior leaders and/or stakeholders who will be impacted or will be required to implement a response or business continuity plan
- Reporting on incidents that have occurred and a summary of the remediation. This will include a trend view of incidents (including root cause, time to resolution and impact)

**About you**
- You are passionate about cutting-edge technology, innovative thinking and helping teams adopt them in daily work
- You are a team player and value dynamic trust-based relationships to ensure team success
- You can adapt to change quickly and work comfortably with ambiguity and managing conflicting priorities
- You thrive in complex delivery challenges and are comfortable understanding the strategic intent as well as immersing yourself in the detail to ‘get it done’
- You deliver what you commit to
- A passion for operations, ensuring our delivery changes are implemented correctly, our platforms perform and function to delivery consistent and reliable customer experiences
- Proactive and accountable - you thrive in improving with a solutions mindset

**Your experience**
- Experience in digital banking and software delivery
- Experience in core banking and payments platforms or capabilities.
- Qualification in Business, Commerce or Technology
- Excellent communication skills (written and oral)
- Proven track record in excellent stakeholder management and influencing (laterally and vertically)
- Experience with agile delivery ways of work
- 2+ years in IT Operations, Incident or Release Management or Service Delivery, etc.

**Why Ubank?**
- Fast-paced scale-up environment - we have the ability to be creative with our products and ship new features every couple of weeks
- Hybrid working model - our team enjoy working from home, but they love collaborating in person even more. Here, you'll get to do both.
- Fantastic culture and in office perks
- Competitive salary packaging and bonus incentives
- Paid Parental leave
- Referral bonus scheme

**Our Values**
- Delight the customer - We put the customer’s best interests at the forefront of everything we do. We believe financial success will follow customer success.
- Agile and Brave - Constantly collaborating in new ways to create something genuinely innovative.
- Value Each Other - We respect everyone’s contribution, embracing a common go

  • Release Manager

    2 weeks ago

    Sydney, Australia NSW Government -Corporate Services Full time

    You see the big picture, you’ ve always worked on a grand scale, and now you’re ready to re-focus on grand impact. If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers. **In this role, you'll**: The position will offer...

  • Release Manager

    2 weeks ago

    Sydney, Australia NSW Government -Corporate Services Full time

    You see the big picture, you’ ve always worked on a grand scale, and now you’re ready to re-focus on grand impact. If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers. **In this role, you'll**: The position will offer...

  • Incident Manager

    6 days ago

    Sydney Central Business District, Australia HAYS Full time

    A 6-month Incident Manager opportunity working for a government agency **Your new company** This Incident Manager role is a great job opportunity of working for renowned government agency based in Macquarie Park. **Your new role** ***As an Incident Manager, your role is to monitor IT events and systems, as well as a defined level of incident (including...

  • IT Release and Environments Manager

    2 weeks ago

    Sydney, Australia TransGrid Full time

    High performing, diverse, inclusive, and supportive team - Proudly making a difference with the transition to renewable energy - Access to corporate discounts | Fitness Passport | EAP **The Opportunity** This is an exciting opportunity for a motivated individual to be part of an organisation dedicated to nation-building renewable energy projects that will...

  • Enterprise Release Manager

    4 days ago

    Sydney, Australia Bank of Queensland Full time

    **About the Role** Here at BOQ Group we have been busy working behind the scenes building out our Purpose, our Values, and our Strategic Pillars to help us achieve an exciting future-state through the transformation of digital banking. We are strengthening, simplifying, optimising, and digitising, whilst ensuring our foundations are in place. With...

  • Release Manager

    2 months ago

    Sydney, Australia PanAsia HR Resourcing Full time

    **Role**:Release Manager** **Experience**: Minimum 5 years of relevant experience **Business Context** This role is part of Service Operations and Infrastructure (SOI) within the wider Woolworths IT team. It is responsible for the definition, design and ongoing support of the Release Management process. Aligning to major Programmes of change, The Release...

  • Release Manager

    2 months ago

    Sydney, Australia Axiom Technologies Full time

    We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **Job Description**: **Experience**: Minimum 5 years of...

  • Release Manager

    2 months ago

    Sydney, Australia The Recruitment Company Full time

    Fantastic opportunity has opened for a Release Manager to join a fast-paced Solution Engineering Team which is helping transform a large financial services organisation. - Contract: Initially 6 Months (potential extension) - Location: CBD & WFH (Hybrid model with high flexibility) - Daily Rate: Highly Negotiable (depending on experience) **The Role**: The...

  • Release Manager

    1 month ago

    Sydney, Australia SG Consulting Limited Full time

    SG Consulting is an IT consulting firm based in New Zealand, Australia, and India and the business leaders come to us when they want enduring results. We find value across boundaries, develop insights to act on, and energize teams to sustain success. We are looking for a Release Manager for one of our clients in Sydney/Brisbane/Melbourne,...

  • Release Manager

    1 week ago

    Sydney, Australia Delivery Centric Technologies Full time

    **Job Title - Release manager** **Location: Sydney, Australia** **Employment Type - Full Time** **Key Responsibilities**: - Develop, maintain and manage overall release management criteria and plan. - Package up change as part of regular releases to ensure production stability and discipline in migrations. - Assess and approve the quality of migration...

  • Release Manager

    1 month ago

    Sydney, Australia Manvision Consulting Full time

    To manage Release Management activities for the Workers Compensation Program. Work with Dev leads and Test Managers to consolidate and execute a Implementation plans. Initially in test environments, i.e. plan and coordinate mock (dry run) activities for specific projects in lower environments, and then into production. Work with Dev leads, Test leads and...

  • Release Manager

    1 month ago

    Sydney, Australia Talent International Full time

    australia sydney contract au$900 - au$1000 per day- Release Manager - 3-Month Contract - view to extend - Sydney CBD location (2-3 days/week from home) - Looking to start by Monday the 18th of March - $900 - $1000 per day including super Our Client a leading Consultancy are looking for a Release Manager to work for an ASX listed retail organisation. **Key...

  • Release Manager

    4 weeks ago

    Sydney, Australia Talent International Full time

    Release Manager – 3-Month Contract – view to extend Sydney CBD location (2-3 days/week from home) Looking to start by Monday the 18th of March $900 per day including super Our Client a leading Consultancy are looking for a Release Manager to work for an ASX listed retail organisation. Key Responsibilities: – Manage end-to-end release cycles,...

  • Release Manager

    2 months ago

    Sydney, Australia Paxus Australia Pty Ltd Full time

    Posted 31 January 2024 - SalaryAU$900 - AU$1100 per day - LocationSydney CBD - Job type Contract - DisciplineIT General - Reference264434 **Job description**: **About the role** Release Manager is a highly specialised role responsible for implementing and managing release processes for code through development, test, and production...

  • Release Manager

    6 days ago

    Sydney, Australia HAYS Full time

    Release Manager 18-Month contract position **Your new company** A Federal Government Agency based in Sydney is looking for a Release Manager with previous experience in IT deployment including knowledge of Azure DevOps. This is an 18-month contract position. **About the role** **What you'll need to succeed** - Extensive experience as a Release/Delivery...

  • Release Manager

    4 weeks ago

    Sydney, Australia Ramsay Health Care Full time

    **Permanent full-time position**: - **Opportunity to grow across a national network**: - **Position based in Sydney or Melbourne**: - **Enjoy flexibility - work from home arrangements supported!** We have a portfolio of transformational work to uplift Ramsay Australia with digital capability for patients, clinicians, and staff. Projects range from...

  • Release Manager

    2 weeks ago

    Sydney, Australia Westpac Banking Corporation Full time

    Release Manager **What do I need?** We are currently looking to recruit a suitably qualified and experienced Release Manager to join the team. This position will provide functional leadership and assist the business in the day to day management of their business readiness activities. This person will help lead and manage business implementation activities...

  • Release Manager

    6 days ago

    Sydney, Australia Westpac Banking Corporation Full time

    Release Manager **What do I need?** We are currently looking to recruit a suitably qualified and experienced Release Manager to join the team. This position will provide functional leadership and assist the business in the day to day management of their business readiness activities. This person will help lead and manage business implementation activities...

  • Release Manager

    1 week ago

    Sydney, Australia Paxus Full time

    Your main responsibilities will include coordinating with development and operations teams to plan and execute releases, identifying and mitigating potential risks, and ensuring compliance with release management best practices. You will collaborate closely with cross-functional teams to improve release processes and drive continuous improvement. Excellent...

  • Release Manager

    2 weeks ago

    Sydney Central Business District, Australia Peoplebank Full time

    Location: - Sydney CBD- Job Type: - Contract- Posted: - about 3 hours ago- Contact: - Aparna Sharma- Discipline: - General IT - Reference: - 257872- Initial 6 months contract - Location: CBD - Hybrid work Model Our client is looking for a Release Manager for an initial 6 month contract. Working with business stakeholders, you will be responsible for...