Head Concierge

5 months ago

Sydney, Australia Excel Building Management Full time

Company Description

EXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of high-profile clients based in Sydney.

At Excel our hand-selected people are our greatest asset. Our staff are supported by a team of dedicated professionals at Head Office, many of whom have been promoted internally from within our sites. Our work culture is something we are proud to maintain.

**Job Description**:
Excel is looking for passionate people who are just as excited about exceptional services as we are, for a long-term stable opportunity.

The focus of this role is to deliver industry leading concierge services to residents of high-end Sydney based apartment complexes. Our concierge act as the face of the building and provide a professional welcome to residents and exceptional service experiences that bonds Excel to the clients and their guests.

**What You Will Be Doing**:

- Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.
- Assisting the Building Manager with issues related to By Laws, resident car park, reporting, keys auditing.
- Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.
- Securing resident keys, security devices, parcels, and dry cleaning.
- Internal and External Patrolling.
- Completing Incident Reports when necessary and responding to emergencies.
- Ensuring entry and lifts are tidy and presentable.

**Working hours**:Monday to Friday from 7am to 3pm.

**Qualifications**:

- Ability to build rapport with residents and cooperative relationships with the team.
- Front of house or customer service experience.
- Proven quality written and verbal communication skills.

**Your Strengths**
- Capability to lead a team environment and follow Site Procedures and Company Policies.
- Be professionally presented.
- Punctuality and proactivity.

Additional Information

Applicants are required to be eligible to work in Australia.

Uniform is provided:

- MEN UNIFORM - Black business suit, tie, and name badge.
- LADIES UNIFORM - Black business suit, scarf, and name badge.

Training is provided prior to first shift.

Immediate start is available.

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