Concierge

2 days ago

Sydney, Australia JLL Full time

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
What's your ambition? Is it a big goal or small steps? Professional or personal? We'd like to know because we make your ambitions our business.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. We're focused on opportunity and want to help you make the most of yours.

**What this opportunity involves**:
Sydney Place at 180 George Street Sydney has been developed and constructed by Lendlease in a joint venture with China’s Ping An Real Estate and Japan’s Mitsubishi Estate Asia. 180 George Street is a premium grade building with c. 59,000sqm in office space and has been designed to achieve the highest standards of wellness and sustainability making it one of the healthiest and sustainable workplaces in the country with a Platinum WELL rating and targets of 6 star Green Star and 5.5 star Nabers Energy ratings.
JLL is proud to have been appointed as the property manager for this premium landmark precinct and will have a dedicated management team based onsite.
We are seeking a concierge responsible for providing end-to-end customer service through each interaction. You will proactively approach queries and complaints and work to find solutions. This includes creating a welcoming and professional Reception Service within the building, including the provision of information and directions as appropriate.

A snapshot of the role;
Provide a warm and friendly welcome to all customers and visitors to the buildings. First impressions count
Provide assistance and direction according to the customer request.
Assume responsibility for all Front of House areas ensuring they are always presentable. Report anything which requires attention.
Provide Hotel style concierge and lifestyle services administration for the customers - including but not limited to; transport and travel arrangements, restaurant bookings, event bookings and tickets, booking of conference room facilities (if applicable) etc.
Be the ultimate host/co-host of community engagement events and initiatives, as required.
Work with the Head Concierge, CRM and Concierge team, to proactively and continuously enhance the customer experience.
Attend building events, meetings and training days as requested by building management.
Sound like you?
If you're a self-starter, goal oriented and love building client relationships then this is the role for you You've got excellent communication skills and a strong customer service focus. You adopt a hands-on approach to problem solving and can juggle multiple tasks in a dynamic workplace meeting all performance targets. You think on-the-go and can collaborate with multiple stakeholders with ease.
- Certificate Level in Hospitality/ Business desired but not essential.
- First Aid Officer desired or willingness to be trained.

**What you can expect from us**:
At JLL, we value your health and wellbeing which is why we are excited to announce a whole raft of new benefits through our WHEREFIT partnership WHEREFIT provides you with access to exclusive corporate discounts of up to 40% off at leading fitness and wellbeing brands across Australia. With over 2,000 unique offers across gyms, activewear, studios, healthy meals, supplements, accessories, self-care and more, there is something for everyone so you can perform at your best

You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sight and imagine where JLL can take you...

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