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Customer Service Officer

2 months ago

Scoresby, Australia CSR Full time

Customer Service Officer - Scoresby

CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. Recognised for our innovative and sustainable manufacturing approach, our high performing products are used in homes and businesses throughout Australia and New Zealand.

**About the opportunity**:
Our Customer Service Officer role focuses on providing comprehensive internal sales and high-level customer service support to internal and external customers for the Bradford Insulation products across Victoria.
We are seeking Customer Service professionals that thrive in a busy environment whilst having the capability to succeed within a dynamic role and work well under pressure.
This position will be full time, Monday - Friday working rotational hours. 830-5pm upon commencement and following your training period, alternate hours working 730am - 4pm, plus the opportunity to work from home 2 days per week. Plus every 2nd Friday is an early finish at 3pm.
Our team currently has 2 x vacancies available for an immediate start.

**Some of your duties and responsibilities will include**:

- Answer and respond to inbound phone calls regarding resolving customer issues, delivery times, quotes, general/first level technical product information, samples, and other general enquiries.
- Process quotes, orders into SAP & also processing of maintenances and payments ensuring details are correct and accurate.
- Interaction with external customers and contractors including builders, installers, insulation contractors.
- Process returns and investigate credits and action as appropriate.
- Provide regular updates to the Customer Service Manager on stock availability, stock quality and service issues.
- Seek to respond and resolve customer complaints and issues in an appropriate and timely manner.

What will make you an excellent fit?
- Previous experience within a Customer Service position/similar role
- Ability & experience working in a busy role
- Strong ability to problem solve & diagnose issues (with customers)
- Process orientated and is driven to deliver exceptional customer service
- Strong numeracy, analytical skills, and attention to detail
- Strong communication skills, with the ability to present both internally and to external customers
- Proficient IT skills
- SAP experience - not essential
- Strong organisational skills with the ability to meet tight deadlines
- Excellent time management (multi-tasking skills, prioritising).

What's in it for you?
- Attractive salary, 12% Super + Annual Leave Loading + Onsite Parking
- Ongoing training and support, plus the benefit of being part of a committed team
- Rewarding career with on-the-job development opportunities
- A highly supportive and diverse work environment.

Who are we?
CSR Bradford is Australia's leading supplier of insulation, acoustic control, ventilation and energy saving products for homes & commercial buildings offering a range of environmentally-sustainable solutions that can help you improve comfort & energy efficiency.

At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards its people, enabling them to grow their career and truly thrive.
We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences, and abilities.
CSR has a strong commitment to health and safety, with a pre-employment medical policy requiring successful completion prior to an offer being made.

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