Technical Account Manager

2 months ago


Sydney, Australia Ignite Specialist Recruitment Services Full time

Contract Type

Permanent

Reference

BH-369648

Industry

IT

Salary

per annum - Min: AUD 120000 - Max: AUD 150000
- **Iconic Australian organisation**:

- ** 2 Roles**:

- ** Highly competitive salary**

One of Australia’s most iconic and integral companies is looking to bring on
- **2 Technical Account Managers** to
- **work between their technical teams and external customers**.
- In this role, you will be the primary point of contact h
- **elping to resolve technical issues for your clients**. You will act as an
- **escalation point for technical issues liaising with your technical teams and managing customer expectations**.
- Aside from this you will also be involved in:
- ** Building customer relationships with face to face meetings**:

- ** Managing client expectations and requirements**:

- Working to resolve technical issues
- Supporting change management on projects
- Take part in initiatives to grow client satisfaction

In this role you will not be the person to resolve technical issues. Rather you will be the go to person ensuring technical staff resolve the issues while you advocate for your clients.
- To be considered for this role your experience will include:
- ** 3 years + account management or customer relations experience**:

- ** Technical background / understanding of IT networks**:

- Track record of relationship / client building
- Incident management experience
- Strong influencing and negotiation skills



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