Technical Account Manager

2 weeks ago

Sydney, Australia New Relic Full time

Req ID- FY24|S&M|#5090- Location(s)- Sydney, Australia;- Work arrangement(s)- Hybrid (works from home and New Relic office throughout the week)- Your opportunity- If you have that special mix of DNA that makes an extraordinary Technical Account Manager - the blend of customer-facing skills and technical prowess - then we are a match made in heavenYou will be a technical consultant and trusted advisor for New Relic’s customers in Australia and New Zealand. You’ll help them super-charge their observability practices by demonstrating value, sharing best practices and fast-tracking their adoption of the platform As an in-house New Relic product specialist, you will drive the technical customer relationship and act as a customer advocate throughout their lifecycle.You'll work closely with our Field Sales team to strategize and plan customer engagements and share your technical product expertise with customers through custom demos and presentations, technical evaluations, onboarding and enabling customers on the New Relic platform, and sharing ongoing technical mentorship and best practices.-
- What you'll do- Take technical ownership of the entire customer lifecycle where you will develop and implement strategies to increase usage, adoption, and growth.
- Develop deep expertise with the New Relic platform to build a technical advisor relationship with customers and recommend solutions to meet customers’ needs.
- Own continuous self-enablement and training on any current and emerging technical and sales best practices
- Deliver compelling technical demonstrations and presentations to showcase the business value of the New Relic platform.
- Collaborate cross-functionally with Sales, Technical Support, Product and Engineering teams to deliver best-in-class outcomes to customers.
- Contribute to delivering strategic success plans, QBRs, and provide inputs to support tickets and feature requests.
- Function as a vital link between our customers and internal teams to proactively manage customer expectations, identify gaps, lead all aspects of client interaction, and provide training and enablement with devs/tech users to drive adoption.
- Document moments of value and success stories to help drive value-based discussions.
- Identify and help to resolve complex business/technical issues.
- Accelerate customer onboarding to the New Relic platform.
- Record and update customer engagements in Salesforce.
- Proactively understand and manage customer usage metrics and opportunities for improvement.
- Introduce Observability Maturity Architecture and contribute to customer value plans.
- Identity opportunities to engage partners at opportune times for strategic SOWs.
- Build strong customer relationships and nurture current and future New Relic champions.
- Deliver roadmap updates and enable customers on new capabilities added to the New Relic platform.
- This role requires- 3+ years of professional experience in a suitable technical role, including managing internal and/or external clients
- Cloud platform experience, such as AWS, Azure, or Google Cloud
- Solid understanding of, or hands on experience working with, programming languages including Java, PHP,.NET, Ruby, Node.js, Python, etc.
- Excellent client management skills, bias for action, taking accountability, a validated ability to perform hands on technical work when needed, and ability to lead projects and global teams.
- Ability to analyse & interpret business requirements and customer interactions to anticipate and guide client needs.
- Ability to proactively handle customer expectations and lead all aspects of customer communications throughout the customer lifecycle.
- Be a self-starter with an entrepreneurial spirit and an interest in quickly adapting to new systems and processes
- Understanding of value-based selling in customer-facing roles.
- Bonus points if you have- Experience in Technical Account Management, Presales or Solution Architecture strongly preferred.
- Prior experience with New Relic, Kubernetes or DevOps toolchains.

Understanding of current observability tooling, solutions, and methodologies.Please note that visa sponsorship is not available for this position.We believe in empowering all Relics to achieve professional and business success through a workforce model called _Flex First. Flex First_ allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Read more about _Flex First_._
**Our hiring process**

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or direc

  • Technical Account Manager

    4 weeks ago

    Sydney, Australia Technology People Australia Full time

    **Introducing the Crucial Technical Account Manager. As the customer advocate, you'll provide top-tier technical support to our key clients. As their go-to contact, you'll expertly handle escalations, tackle customer issues promptly, and collaborate closely on our client's Markets and infrastructure matters.** **Additionally, your involvement in release...

  • Technical Account Manager

    1 month ago

    Sydney, Australia ignite Full time

    Tier 1 Comapny 2 Roles (Junior & Senior) Highly competitive salary   One of Australia’s most iconic and integral companies is looking to bring on 2 Technical Account Managers to work between their technical teams and external customers .   In this role, you will be the primary point of contact helping to resolve technical issues for your...

  • Technical Account Manager

    4 weeks ago

    Sydney, Australia Optus Full time

    **Technical Account Manager**: **Date**:18-May-2023 **Location**: Sydney (Macquarie Park HQ), Australia **Company**:Singtel Group **About the role** Operating within the Satellite Sales team with a focus on the **Broadcast & Media** segment, the role is responsible for the maintenance and growth of revenues as well as the product lifecycle, delivery and...

  • Technical Account Manager, Enterprise

    7 days ago

    Sydney, Australia Okta Full time

    **What you'll be doing**: - Build long-term relationships with the stakeholders in your portfolio of enterprise companies, and deeply understand their strategy, goals, and plans - Track customer goals and progress to help facilitate their ROI - Monitor customer health, satisfaction, expansion opportunities, risks, and escalations - Help customers achieve...

  • Technical Account Manager

    1 month ago

    Sydney, Australia Easy Payroll Global Full time

    On behalf of our client, we are looking for a Technical Account Manager based in Sydney. **Tasks and responsibilities**: - The customer needs are very important to you, and you will be able to offer a truly service-oriented approach with the customer at the centre. Always aiming to provide an exceptional customer experience. - You will take care of our...

  • Cloud Technical Account Manager

    2 weeks ago

    Sydney, Australia Apptio Full time

    Overview: **You**: As a Cloud Technical Account Manager, you will act as a trusted advisor to Apptio’s Cloud customers by enabling them to use Apptio’s Cloud products to achieve their business objectives. You will leverage a strong technical background and business acumen to understand customer requirements and translate those requirements into how to...

  • Technical Account Manager

    1 month ago

    Sydney, Australia The Movement Advisory Full time

    Salary $135K + bonus - CBD location & WFH - Financial powerhouse **Company downlow** This world leader in financial markets has an impressive history of growth, trust & innovation. They are working on some super sexy projects! This has got huge airtime with the big players in the finance world. They understand the grind and are offering a true hybrid...

  • Technical Account Manager

    3 weeks ago

    Sydney, Australia Rippling Full time

    About Rippling Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes....

  • Technical Account Manager

    4 weeks ago

    Sydney, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Technical Account Manager

    4 weeks ago

    Sydney, Australia Fortinet Full time

    **Role Overview**: As a member of the Technical Account Support Team, you will use your deep understanding of network/security architectures and general knowledge about the current trends in the market to help promote product quality, while providing best in class solutions. You will work with research and development groups, sales teams and regional support...

  • Technical Account Manager, Australia

    7 days ago

    Sydney, Australia Rippling Full time

    **About Rippling** Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take...

  • Account Manager

    1 month ago

    Sydney, Australia Pond Splash Pty Ltd Full time

    We are searching for a technically sound and motivated **Account Manager** that will be able to work with with clients to develop custom digital web solutions across various web platforms and technology stacks. You will be given an **interesting portfolio** of clients to build your career upon, and as the role is a mix of **technical consulting, account...

  • Junior Sdm

    4 weeks ago

    Sydney, Australia Limelight People Full time

    **SYDNEY** - Join An Exciting IT Services Provider - Exciting career progression opportunities - eam based and collaborative culture Our client, an exciting and strategic IT Services Provider are looking to bolster their innovative team with a technically minded Junior Service Delivery Manager / Technical Account Manager. This is a great opportunity,...

  • Technical Account Manager, Es

    1 month ago

    Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. - Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. - 5+ years of experience in similar roles...

  • Technical Account Manager, Financial Services

    4 weeks ago

    Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. - Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. - 5+ years of experience in similar roles...

  • Technical Account Manager, Es

    39 minutes ago

    Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. - Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. - 5+ years of experience in similar roles...

  • Strategic Account Manager

    4 weeks ago

    Sydney, Australia People Ninjas Full time

    We are looking for a fastidious technically minded individual to join our Global Sales and Service team at PowerShield, based in Sydney in the position of Strategic Account Manager and Technical Services. PowerShield specialises in the design, manufacture, installation and operation of advanced battery monitoring systems for organisations with critical...

  • Technical Account Manager, ES

    3 hours ago

    North Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions,...

  • Account Manager

    1 month ago

    Sydney, Australia GWG Recruitment Full time

    Northern Beaches location - Great opportunity in a leading MSP - Excellent growth opportunities About the role: - Build a relationship with all clients and manage customer satisfaction and retention - Manage sales of computer hardware, software and services to existing account clients - Identify further sales opportunities with existing companies - Prepare...

  • Technical Account Manager, Es

    4 weeks ago

    Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. - Software Engineering, SRE and/or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. - 5+ years of experience in...