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Ndis Client Services Officer

1 month ago

Blacktown, Australia Maple Community Services Full time

**Join Our Team at Maple Community Services**

**About Us**

At Maple Community Services, we are a NDIS approved Disability Service Provider dedicated to enhancing the lives of people with all abilities across Australia. Since our inception in 2018, we've specialised in Mental Health and supporting individuals with Criminal Convictions, but our services extend to all who require our assistance. We are proud to foster a workplace that values creativity, individualism, and innovation, offering our team members a dynamic environment where they can truly be themselves, make a difference, and leave a positive footprint in the disability arena.

**About the Role**

As a Client Relations Officer, you'll be the heartbeat of our mission, providing unparalleled support and services to our participants under the National Disability Insurance Scheme (NDIS). Your role is crucial in building and maintaining positive relationships with participants, their families, and support networks. You will be the primary point of contact for participants, ensuring their needs are not just met but championed, within our organisation.

**Key Responsibilities**
- Develop and manage case plans tailored to individual participant needs.
- Engage actively with participants and stakeholders to enhance service delivery.
- Maintain meticulous records in compliance with NDIS guidelines.
- Advocate for participants' rights and empower them to participate in their care decisions.
- Stay informed on industry developments and participate in professional growth opportunities.
- Uphold our values of integrity, respect, equality, and community commitment in every interaction.

**About You**
- Passionate about equal standards of living and rights for all abilities.
- Proven experience in client-facing roles, preferably in health, social services, or related fields.
- Strong interpersonal and communication skills, capable of nurturing lasting relationships.
- A proactive problem solver who anticipates needs and delivers exceptional service.
- You are someone who displays critical thinking and a can do attitude in the face of challenge.
- Committed to personal and professional growth within a forward-thinking company.
- Knowledgeable about the NDIS framework and related legislation.

**Why Maple?**

Maple Community Services is not just a workplace. It’s a place where you can grow, innovate, and contribute to a progressive and expanding 'scale-up' organisation. Join us in our mission to create a more inclusive and equitable society.

To join our team at Maple Community Services, please submit a resume along with a cover letter that tells us what inspires you about working in disability support. We're excited to hear your story and explore how your passion aligns with our mission

Pay: $70,000.00 - $80,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Work from home

Schedule:

- Monday to Friday
- Rotating roster

Supplemental pay types:

- Performance bonus

**Experience**:

- Client Services: 1 year (preferred)

Licence/Certification:

- Full Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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