Guest Relations Manager

3 months ago

Docklands, Australia Accor Apartments & Realty Full time

Peppers Docklands, accessible by local trams is located just minutes from the Melbourne CBD and situated on the concourse of Marvel Stadium. Leading the way in innovative architecture, its streamlined design is well appointed with state-of-the
- art facilities within a range of hotel rooms and suites as well as Momami Restaurant and Bar offering the finest of Melbourne’s local produce. There is much to see and do in Melbourne - you just need to decide which festivals, restaurants, bars, arts or sports events you will attend on your days off

Purpose
As the Guest Relations Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity, promote cross-departmental engagement, and ensure the creation of unforgettable experiences for every guest. Along this journey, you will encounter moments of joy, overcome challenges, and collect unforgettable stories.

Primary Responsibilities
- Confidence in communicating with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
- Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
- Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
- Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
- Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

Skills and Experience
- Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager
- Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
- Knowledge of Sihot PMS is advantageous but not essential
- Masterful in the art of communication, both the written and spoken
- Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

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