Guest Relations Agent

2 weeks ago

Docklands, Australia Peppers Docklands Full time

**Peppers Docklands** is a boutique 5 star hotel located in Melbourne’s Docklands district, right next door to Marvel (Etihad) Stadium. Leading the way in cutting edge architecture, its streamlined design is well-appointed with state-of-the
- art facilities and a stylish restaurant serving contemporary Bistro fare. With 24-hour reception and concierge services, Peppers Docklands sets the standard in urban retreats.

Do you go the extra mile to create a memorable guest experiences? Join our motivated and vibrant Front Office Team as a **Guest Service Agent** and build your career with Accor.

**As our next Guest Service Agent, you will**:

- Deliver service excellence, from check in to check out and everywhere in between
- Often be the first point of contact for guests and visitors
- Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
- Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

**What we are looking for**:

- The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
- Strong communication skills and pride in personal presentation
- A passionate person who is able to make both their colleagues and guests smile
- Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
- A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay

**Why work for Accor?**
With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.

**Job Type**: Part-time

**Salary**: From $23.52 per hour

**Benefits**:

- Employee discount

Schedule:

- Public holidays
- Rotating roster
- Weekend availability

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Melbourne VIC: Reliably commute or planning to relocate before starting work (preferred)

Licence/Certification:

- Driver Licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Guest Relations Agent

    2 weeks ago

    Docklands, Australia Peppers Docklands Full time

    **Peppers Docklands** is a boutique 5 star hotel located in Melbourne’s Docklands district, right next door to Marvel (Etihad) Stadium. Leading the way in cutting edge architecture, its streamlined design is well-appointed with state-of-the - art facilities and a stylish restaurant serving contemporary Bistro fare. With 24-hour reception and concierge...

  • Guest Relations Agent

    1 week ago

    Docklands, Victoria, Australia Peppers Docklands Full time

    Peppers Docklands is a boutique 5 star hotel located in Melbourne's Docklands district, right next door to Marvel (Etihad) Stadium. Leading the way in cutting edge architecture, its streamlined design is well-appointed with state-of-the- art facilities and a stylish restaurant serving contemporary Bistro fare. With 24-hour reception and concierge services,...

  • Guest Relations Manager

    4 weeks ago

    Docklands, Australia Accor Apartments & Realty Full time

    Peppers Docklands, accessible by local trams is located just minutes from the Melbourne CBD and situated on the concourse of Marvel Stadium. Leading the way in innovative architecture, its streamlined design is well appointed with state-of-the - art facilities within a range of hotel rooms and suites as well as Momami Restaurant and Bar offering the finest...

  • Guest Relations Manager

    1 day ago

    Docklands, Australia Accor Apartments & Realty Full time

    Peppers Docklands, accessible by local trams is located just minutes from the Melbourne CBD and situated on the concourse of Marvel Stadium. Leading the way in innovative architecture, its streamlined design is well appointed with state-of-the - art facilities within a range of hotel rooms and suites as well as Momami Restaurant and Bar offering the finest...

  • Guest Experience Agent

    4 weeks ago

    Docklands, Australia Marriott International, Inc Full time

    **Job Number** 24054911 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the...

  • Guest Experience Agent

    5 hours ago

    Docklands, Australia Marriott International, Inc Full time

    **Job Number** 24054911 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the...

  • Guest Services Consultants

    1 week ago

    Docklands, Victoria, Australia DFP Recruitment Services Full time

    Job description:We are seeking enthusiastic and customer-focused individuals to join our head office customer service team. As a first point of contact for potential guests, you will play a key role in providing an unforgettable experience for our guests. You will be responsible for providing service information, promoting our exciting loyalty program, and...

  • Guest Services Consultants

    2 months ago

    Docklands, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking enthusiastic and customer-focused individuals to join our head office customer service team. As a first point of contact for potential guests, you will play a key role in providing an unforgettable experience for our guests. You will be responsible for providing service information, promoting our exciting loyalty program,...

  • Guest Services Consultants

    5 hours ago

    Docklands, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking enthusiastic and customer-focused individuals to join our head office customer service team. As a first point of contact for potential guests, you will play a key role in providing an unforgettable experience for our guests. You will be responsible for providing service information, promoting our exciting loyalty program,...

  • Reservations Agent

    4 days ago

    Docklands, Australia TFE Hotels Full time

    The world is full of eager travellers waiting to fulfil their dreams. Sure, we help build the dream. But it’s our Reservations Agents at Travelodge Hotel Melbourne Docklands that turn that daydreamed experience into reality. From a mere thought into a confirmed booking. Which brings us to you. You thrive on driving other people’s excitement. It’s what...

  • Reservations Agent

    1 week ago

    Docklands, Victoria, Australia TFE Hotels Full time

    The world is full of eager travellers waiting to fulfil their dreams.Sure, we help build the dream. But it's our Reservations Agents at Travelodge Hotel Melbourne Docklands that turn that daydreamed experience into reality. From a mere thought into a confirmed booking.Which brings us to you.You thrive on driving other people's excitement. It's what makes you...

  • Guest Experience All Rounder

    3 weeks ago

    Docklands, Australia Marriott International, Inc Full time

    **Job Number** 24061941 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience All Rounder

    3 weeks ago

    Docklands, Australia Marriott International, Inc Full time

    **Job Number** 24061941 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Tech Bar Audio Visual Support Agent

    2 weeks ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank and ahm we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health...

  • Tech Bar Audio Visual Support Agent

    1 week ago

    Docklands, Victoria, Australia Medibank Full time

    Will you actively create a healthier future for tomorrow?At Medibank and ahm we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better...

  • Reservations Manager

    4 weeks ago

    Docklands, Australia TFE Hotels Full time

    We’re looking for the kind of leader who fills our hotels with purpose; faster than you can say ‘full house’! As Reservations Manager at Vibe Hotel Docklands, you thrive on the industry front line. Who doesn’t love a bit of friendly competition? You’re a trendsetter who’s ready to lead our team of Reservations go-getters in the business of...

  • M Club Manager

    3 weeks ago

    Docklands, Australia Marriott International, Inc Full time

    **Job Number** 23202458 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and...

  • Porter

    1 week ago

    Docklands, Australia Marriott International, Inc Full time

    **Job Number** 24088657 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and escort guests to rooms. Open doors and...

  • International Student Admissions Co-Ordinator

    4 weeks ago

    Docklands, Australia Kangan Institute Full time

    The Role:The International Admissions Co-ordinator will work closely with the Manager of the Enquiries and Admissions HUB to provide efficient, compliant support and advice to onshore and offshore international students, agents, and staff in relation to Admissions and Enrolment for International programs.The role involves managing various aspects related to...

  • International Student Admissions Co-Ordinator

    1 week ago

    Docklands, Victoria, Australia Kangan Institute Full time

    The Role:The International Admissions Co-ordinator will work closely with the Manager of the Enquiries and Admissions HUB to provide efficient, compliant support and advice to onshore and offshore international students, agents, and staff in relation to Admissions and Enrolment for International programs.The role involves managing various aspects related to...