Guest Experience Host

4 months ago

Docklands, Australia Marriott International, Inc Full time

**Job Number** 23192187

**Job Category** Rooms & Guest Services Operations

**Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Experience Host

    4 months ago

    Docklands, Australia Marriott International, Inc Full time

    **Job Number** 24082490 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s** **flagship brand, Marriott...

  • Guest Experience Expert

    3 months ago

    Docklands, Australia Marriott International, Inc Full time

    **Additional Information** Part-time basis **Job Number** 24091261 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...

  • Guest Experience Supervisor

    3 months ago

    Docklands, Australia Marriott International, Inc Full time

    **Job Number** 24054917 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s** **flagship brand, Marriott...

  • Guest Experience Manager

    3 months ago

    Docklands, Australia Marriott International, Inc Full time

    **Job Number** 24051933 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management As Marriott International’s** **flagship brand, Marriott...

  • Guest Experience Expert

    1 month ago

    Docklands, Australia Marriott International, Inc Full time

    **Additional Information** Part-time basis **Job Number** 24148714 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott...

  • Guest Experience Agent

    3 months ago

    Docklands, Australia Marriott International, Inc Full time

    **Job Number** 24054911 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the...

  • Guest Experience Expert

    1 month ago

    Docklands, Australia Marriott Full time

    Additional Information Part-time basisJob Number 24148714Job Category Rooms & Guest Services OperationsLocation Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs Marriott International’sflagship brand, Marriott Hotels...

  • Guest Experience Supervisor

    3 weeks ago

    Docklands, Australia Marriott International, Inc Full time

    **Additional Information** Overnight shifts **Job Number** 24157108 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott...

  • Guest Experience Supervisor

    3 months ago

    Docklands, Australia Marriott International, Inc Full time

    **Additional Information** Overnight Basis **Job Number** 24051934 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott...

  • Guest Experience Supervisor

    4 months ago

    Docklands, Australia Marriott International, Inc Full time

    **Additional Information** Overnight shifts **Job Number** 24082493 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As...

  • Guest Experience Supervisor

    4 months ago

    Docklands, Australia Marriott International, Inc Full time

    **Additional Information** Overnight shifts **Job Number** 24097115 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott...

  • Guest Experience All Rounder

    4 months ago

    Docklands, Australia Marriott International, Inc Full time

    **Job Number** 24061941 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Supervisor

    3 weeks ago

    Docklands, Australia Marriott Full time

    Additional Information Overnight shiftsJob Number 24157108Job Category Rooms & Guest Services OperationsLocation Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs Marriott International’sflagship brand, Marriott Hotels...

  • Guest Experience Ambassador

    2 weeks ago

    Docklands, Victoria, Australia Marriott Full time

    About the Role:We are seeking a highly skilled and enthusiastic Guest Experience Expert to join our team at Marriott Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our guests is memorable and enjoyable.Key Responsibilities:Assist guests with...

  • Guest Experience Ambassador

    2 weeks ago

    Docklands, Victoria, Australia Marriott Full time

    About the Role:We are seeking a highly skilled and enthusiastic Guest Experience Expert to join our team at Marriott Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our guests is memorable and enjoyable.Key Responsibilities:Assist guests with...

  • Guest Experience Supervisor

    2 weeks ago

    Docklands, Victoria, Australia Marriott Full time

    About the Role:We are seeking a highly skilled and experienced Guest Experience Supervisor to join our team at Marriott Hotels. As a key member of our front office team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key Responsibilities:Process night audit and nightly reports to ensure...

  • Guest Experience Supervisor

    7 days ago

    Docklands, Victoria, Australia Marriott Full time

    About the RoleWe are seeking a highly skilled and experienced Guest Experience Supervisor to join our team at the Marriott Hotel Docklands. As a key member of our front office team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key ResponsibilitiesProcess night audit and nightly reports to...

  • Guest Experience Supervisor

    4 days ago

    Docklands, Victoria, Australia Marriott Full time

    About the RoleWe are seeking a highly skilled and experienced Guest Experience Supervisor to join our team at the Marriott Hotel Docklands. As a key member of our front office team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key ResponsibilitiesProcess night audit and nightly reports to...

  • Guest Experience Ambassador

    7 days ago

    Docklands, Victoria, Australia Marriott Full time

    About the RoleWe are seeking a highly skilled Guest Experience Expert to join our team at Marriott Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and enjoyable.Key ResponsibilitiesAssist guests with check-in and departure processes,...

  • Guest Experience Supervisor

    3 days ago

    Docklands, Victoria, Australia Marriott Full time

    About the RoleWe are seeking a highly skilled and experienced Guest Experience Supervisor to join our team at Marriott Hotels. As a key member of our front office team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key ResponsibilitiesProcess night audit and nightly reports to ensure...