Mq Health Clinics

2 weeks ago

Macquarie University, Australia Macquarie University Hospital Full time

PRIMARY DETAIL

Variety of employment types (FT/PT) available for an experienced Health Administrator within Macquarie University Hospital, as part of MQ Health.

THE ROLE- Base salary as per MQ Health Enterprise Agreement ranging $56,882 to $58,337 (pro-rated for par time).- Be part of a University-owned, innovative academically integrated healthcare organisation where professional development, ongoing education and career progression are supported and encouraged.

THE ROLE

Exciting opportunity to expand your skills across all MQ Health Clinics and build your knowledge across a variety of medical specialty areas, whilst working with some of the best ranked clinicians.

MQ Health is seeking a motivated individual to work in a dynamic, fast-paced environment as a Medical and Practice Receptionist across our MQ Health Clinics. The role will be responsible for the provision of high-quality administrative support services to specialist clinicians in their clinic rooms. You will work as part of a team to ensure a high-quality patient experience and work with clinicians enabling them to a run an efficient and professional practice. The role requires a firm commitment to excellent customer service and patient-centred care.

If you are proactive in nature and appreciate working with patients, looking for an opportunity to work for a unique healthcare organisation with exposure to work in a multidisciplinary environment, then you will thrive in this role

You will:
- Provide administrative support and liaise with patients in person and over the phone- Manage patient appointments with clinicians- Ensure patients are billed in an accurate and timely manner- Update and maintain confidentiality of patient records

About You:
You will be an enthusiastic and professional individual who enjoys interacting with customers/patients to provide excellent customer service in each and every interaction. You will have previous reception/administration or customer service experience. You will enjoy working in a lively environment with excellent organisational skills and the ability to prioritise work while maintaining a high level of accuracy.

If you are proactive in nature and appreciate working with patients, looking for an opportunity to work for a unique healthcare organisation with exposure to work in a multidisciplinary environment, then you will thrive in this role

Key Accountabilities include (not limited to):
- Providing customer service, making appointments and answering enquiries from patients and medical practitioners- Ensuring accurate data entry of patient information into the patient management system- Organising patient surgical/hospital quotes- Assist clinicians in managing their inpatient hospital work- Preserving confidentiality and privacy of all patient information and records- Processing Medicare and Private Health Fund billings- Communicating, liaising and coordinating duties with other administrative and reception staff in the clinic and throughout other MQ Health and affiliated clinics- Reconciling end of day cash/EFTPOS and undertaking associated banking tasks

About Us:
At

MQ Health

we unite the best clinicians, the most qualified researchers and the most dynamic teachers to lead the development of health and medical education and practice in Australia. We are Australia's first fully integrated university-led health sciences centre, combining excellence in clinical care with teaching and research. MQ Health brings together Macquarie University Hospital, MQ Health Clinics, and the Faculty of Medicine and Health Sciences.

We offer fabulous Employee Benefits including:
- Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your income working for us- Corporate private healthcare rates- Extensive Macquarie University facilities including sporting facilities, gym and pool, and Macquarie University Childcare at a reduced staff rate

To Apply:
To be considered for this position, please detail your preference of type of employment you are seeking (full time, part time). Further to this, you will demonstrate in your resume and a 1-page cover letter that you possess:
- Demonstrated reception/administration or customer service experience. Working in a general or specialist medical practice or hospital setting is desirable but not essential.- Demonstrated sound verbal and written communication skills and ability to build rapport and empathy with patients- Demonstrated commitment to high level of customer service delivered in a professional manner at all times- Competency in health-related software packages (desirable)- Excellent organisational, time management and attention to detail skills- Ability to work effectively as part of a team- Commitment to uphold and be a steward of the Mission, Vision and Values of MQ Health.

Role Specific Conditions:
- Immunisation screening- Valid Working with C

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