Technical Operations Manager

2 weeks ago

Canberra, Australia KBR Full time

**Title**:
Technical Operations Manager

**Your KBR future - delivering solutions and changing the world**

**About KBR**:
**We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.**

KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries.

For 65 years, KBR and its heritage companies are proud to have delivered some of Australia’s largest and most complex projects.

With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.

We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.

KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.

Learn more about our business here.

**The Opportunity**:
The Technical Operations Manager is responsible for leading the technical delivery of client ICT requirements to ensure that systems and networks are running smoothly. This includes building and leading a team of ICT professionals, and providing guidance and support to ensure that existing KBR clients are supported. The Technical Operations Manager is expected to understand KBR’s business needs and to work closely with other stakeholders (both clients and other contracted agencies) to ensure a consistent delivery of service in alignment with relevant Service and Operational Level Agreements.

The Technical Operations Manager will work closely with the leadership within the Mission IT and Security Solutions reporting directly to the Program Manager - Strategic Systems to ensure that customers’ technical requirements are understood by KBR. The Technical Operations Manager will collaborate with technology vendors and service providers to ensure that the clients technology needs are met, ‍and that policies, procedures, and processes are updated to improve operations efficiency.

The role requires a high degree of autonomy and a collaborative approach to working in a team to develop solutions that will ultimately promote growth and capability development in the Mission IT and Security Solutions line of business.

**Responsibilities**

The key responsibilities of the role will include, but are not limited to:

- Responsible for the technical delivery of Service Operations across several government networks of varying size and classification
- Building and developing a KBR technical workforce for the provision of help desk requirements across Australia
- Liaising with delivery teams to determine solution execution and implementation approaches, risks and mitigations
- Assess system performance and recommend improvements to the Program Manager - Strategic Systems
- Provide updates to stakeholders on issues rectification where an ICT incident occurs, including the provision of services required to be delivered on a 24/7 basis
- Continually research current and emerging technologies and assess the business impact of technical choices when making recommendations

**Qualifications, Skills and Experience**

**Essential**:

- Experience working with government ICT products, services and programs
- Proven work experience as an Operations Manager or similar role
- Strong organizational, communication and leadership skills
- Technical proficiency and knowledge of IT infrastructure, networks, and systems
- NV1 Security clearance (with the ability to upgrade to NV2)

**Desirable**:

- Previous project management experience is advantageous
- In-depth understanding of coding languages,
- Bachelor’s degree in information technology or computer science is preferred
- Demonstrated history of implementation of Continuous Service Improvements

**What we will offer you**:

- A workplace culture certified as a Great Place To Work
- Flexible working
- Competitive salary (including annual reviews)
- Paid parental leave
- Income protection
- Corporate rewards
- Salary packaging/Novated leasing
- Employee stock purchase plans
- Flu shots, skin checks and discounted private health insurance
- Career development: Online learning, mentorship and career pathways
- KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present._
- #LI-JAW1_

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