Operations Manager

2 months ago

Canberra, Australia Datacom Full time

Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. Our continued commitment to deliver excellence to our customers is built around a true partnership approach.

About the Role
In this senior position you will be responsible for the day-to-day operational stability and overall quality and performance of the service operations of all contracted services. You’ll represent a broad range of technology (e.g. Windows Servers, Unix Servers, Networks, Security, Storage, IaaS, and Databases), oversee ITIL processes (Incident Management, Change Management, Problem Management, and SACM) in relation to technical delivery of services. The role works closely with the Account Executive, Service Delivery Executive, Portfolio Manager and lead the Technical Delivery Managers to ensure seamless delivery to our customer. You will be a key leadership role engaging and influencing outcomes within a matrix organisational model.

**Please note**: Due to our customer requirements, you must have Australian Citizenship to be considered for this position.

What you’ll do
- Act as the escalation point for both Datacom and our Customer for any issues that arise requiring technical leadership, oversight or engagement
- Build trusted relationships across the customer team; demonstrating understanding of the customers technology landscape, operating model and processes
- Build effective and sustainable operating models and teams, drive a customer centric culture, increase overall customer satisfaction.
- Contribute to the overall account strategy, developing roadmaps and lead the execution of improvement plans across all delivery teams.
- Act as a technical delivery champion, representing the customer’s requirements in any dealings with Datacom’s delivery teams, becoming a trusted technical delivery advisor.

**What you'll bring**:
The Technical Operations Manager is integral to the success of the dedicated Account team. As such you will have a solid understanding of operational delivery, be able to take ownership of issues with a real ‘can do’ approach and have proven ability to manage operational delivery within a complex, dynamic environment.

You’ll have
- Senior level experience in a similar role, within large scale, enterprise level environments
- Solid technical leadership of managing a large complex IT ecosystem.
- Clear communications and conflict resolution skills
- Ability to influence and manage outcomes across leveraged teams
- Relationship building and management skills (client, supplier, internal)
- Service management (ITIL)
- A strong project delivery orientation
- Independent and influential leader who isn’t afraid of difficult conversations in order to get the right outcome
- Cost/ financial management experience
- Ability to work outside of normal business hours when required
- Strong Infrastructure technical knowledge with the ability to work across multiple technical teams

Why Datacom?
Datacom is ones of Australian and New Zealand’s largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours and professional development courses to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

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