Technical Delivery Manager

4 weeks ago

Canberra, Australia Optus Full time

**Technical Delivery Manager**:
**Date**:25 Jul 2023

**Location**: Canberra, Australia

**Company**:Singtel Group

**Job Summary**:
The Unified Communications Technical Delivery Manager (TDM) role provides operational advice, support and technical expertise in the design, development, implementation, maintenance and operational assurance of the Home Affairs Unified Communications (UC) environment.

**A Day in the life of a Technical Delivery Manager**

The TDM role will have regular interaction at intermediate and senior levels within the Home Affairs customer environment and be expected to represent Optus at all applicable client facing meetings and forums:

- Definition of new CI types (in conjunction with Architect and SACM teams)
- Adherence to architectural system numbering/terminology with Chief Architect guidance
- Analysis and remediation of exceptions identified by SACM audit
- Assist with the definition of new CI types at an architectural and project level with SACM and project team
- Maintain UC Services Datasheet
- Drive Incident Resolution within Service Levels

**The Skills to pay the Bills**:

- Minimum of 5 years working in the Telecommunications and/or IT Industry in an Operational Management and Support Role
- Minimum of 2 years supporting voice and/or video conference solutions

**It starts with YES**:
At Optus, we have an ambitious goal to be Australia’s most loved everyday brand.

**Perks we love at Optus**:

- Competitive salary and performance incentives
- Discounts to Optus products and services, and to over 400 retailers Australia-wide
- Training, mentoring and development opportunities (ask us about OptusU)
- Up to five days of Volunteer Leave per year
- A “connected” day for you to use to connect to something you are passionate about
- Hybrid ways of working [Delete for Retail and Contact Centre]
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Sydney Campus; 20mins from CBD, 12mins from Epping via Optus bus

We understand that flexibility means different things to different people. We're proud to offer a variety of options to work in different ways, such as our Blended Ways of Working and job share. Our Blended Ways of Working lets our people work across home and our offices. Please talk to us about how we can make this role work for you

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.
- We have a COVID-19 Vaccination Policy and require vaccination to enter our workplaces. Please speak to us if you have any questions about meeting this requirement.

LI-DC1

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