Practice Manager/health Business Manager

6 months ago

Aberfoyle Park, Australia Developing Minds Psychology and Education Full time

**Practice Manager (or Senior Receptionist/Administration Team Leader)**

Are you looking for a new job opportunity (perhaps in an entirely different field from your current one) in which you work with wonderful colleagues, experience challenge in your tasks, have excellent work-life balance and derive a sense of purpose from your work?

If so, our **Senior Receptionist/Administration Team Leader **role might be the right fit for you. We need a quick thinking, friendly and empathic professional to lead our team of 5 part time receptionists. This role will also involve the calendar management for our 23 part time child/adolescent psychologists and other administrative co-ordination.

Alternatively, you may be more suitable for this to be the **Practice Manager **role here - with all of the above still required in addition to higher level and more strategic tasks. There is scope for for you job title, pay rate and role responsibilities to be adjusted - depending on your prior experience and what you are interested in (see more below).

**About us**
Over the last 25 years, Developing Minds has been providing psychological therapy services to around 200 children and teenagers per week in our Aberfoyle Park and Wayville clinics, as well as provide speaking/training, supervision, group and online services to families around Australia. We are a group of caring and committed professionals who genuinely like each other, laugh often and care deeply about the families we work with. We were awarded first place in the Australian Allied Health “Paediatric Private Practice” Excellence awards, have very high staff retention rates, and have achieved National Mental Health Services Standards accreditation.

We have extensive and detailed policies and procedures, our clinical executive team provide teaching and supervision to other psychologists both in Australia and internationally and we strongly value inclusiveness, equity and kindness. Of course, there are still things that go wrong here - all of us make mistakes and we often have tricky situations to manage - but we try to learn and grow together every day (coffee helps).

**About the role**
The Senior Receptionist/Administration Team leader.Practice Manager will be on site at both our Aberfoyle Park (2-3 days) Wayville (1-2 days) clinics each week in a permanent part time position working between **24 hours and 30 hours **each week.

**As a **_**Senior Receptionist/Administration Team Leader**_**, this person will**:

- Ensure psychologists have the appropriate number of families on their caseload (including allocation of new client and overseeing the waitlist), manage clinic room schedules - again we can train the right person to do this. Over time, they will also assist them with policy/procedure/non-clinical client queries and be a listening ear to assist them with (non clinical) stressors and worries.
- Talk to clients who have concerns about our services, complex queries (or difficulties with payment) as escalated to you from the reception team.
- Co-ordinate team social events, team meetings and other functions
- Co-ordinate teaching and speaking engagements and events for our executive team
- Oversee community education and marketing (with our support).

As well as engaging in a range of other tasks/projects which might come up on a day to day basis

**For a person who is looking for more challenge and has more experience, we have the capacity to expand this role into a **_**Practice Manager role**_**. In this case, the position would still **_**include the tasks listed above **_**but would **_**also **_**include the following**:

- Providing assistance and support to the director - on a variety of matters related to efficiency, strategic direction, appointment numbers, marketing and community education, support for our team and other matters related to the provision of effective services to families.
- Help the director and our clinical systems manager ensure our practice is compliant with all relevant legislation (eg Fairwork/National Employment Standards regulations, Medicare legislation, SafeWork Australia policies, Ethical guidelines and others)
- Manage the day to day (non-clinical) operations of the practice, provide support to the executive team and generally be the “go to person” for all of our team to trouble shoot many and sundry (non-clinical) problems.

**The essential criteria for (any level) of this role are as follows**:

- Educational qualifications (this might in a range of fields) at Certificate 3/Diploma/Advanced Diploma (or degree) level with a strong written communication skills.
- At least 10 years work experience in a team orientated work environment (this might be in health/education/childcare/ HR/business/administration or other fields)
- At least 2 years of experience managing and leading other people in some form (this might be in a voluntary capacity, eg school/sporting/not for profit organisations).
- Outstanding communicati

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