Practice Manager

4 weeks ago


Westbourne Park, Australia AdelaideVet Full time

**AdelaideVet Goodwood Road is looking for a Practice Manager for Maternity Leave Cover**

AdelaideVet Goodwood is one of four sites that form part of the AdelaideVet group. AdelaideVet is a highly regarded multi-vet group of ASAV accredited hospitals providing a comprehensive range of veterinary services focused on excellence in veterinary care including emergency and critical care services.

AdelaideVet Goodwood embarked on an exciting new growth phase, becoming a purpose-built Hospital. We expanded our veterinary services with a strong focus on providing an enriching environment for our patients.

**About the role**:
An exciting leadership opportunity exists for a dynamic and experienced manager to join our team as the Practice Manager for Maternity Leave Cover.
- Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services.
- Leading on all employee matters including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.
- Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.
- Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
- Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.
- Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.
- Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement and create high performing service environments.
- Leading on company initiatives, projects and technology.
- Bringing a transparent leadership style focused on collaboration and engagement.

**About You**:

- Previous Practice Management experience within the Veterinary or Human Health sector
- Be committed to high standards of service excellence and clinical care
- Experience with practice management systems or appointment book management skills and are computer confident.
- Have strong problem solving, decision making and organisational skills
- Good understanding of people and employment obligations
- Good knowledge of workplace health and safety regulations
- Experience or interest in change champion and project management
- A genuine, warm and supportive style that enjoys caring for people who care for animals.

We pride ourselves on being a progressive and forward-thinking business that aims for continuous best practice. Applications are encouraged from proven leaders with a strategic approach who are enthusiastic about leading a high performing team.



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