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Food & Beverage Supervisor (Full-time) Crowne Plaza

5 months ago

Perth, Australia Crowne Plaza Hotels & Resorts Full time

**What’s the job?**

Reporting into the Restaurant & Bar Manager, as a Food & Beverage Supervisor you’ll lead the food and beverage team - restaurants and bars, room service and banquets - with passion and energy. You’ll support and train the team to deliver quality service and standards, ultimately creating unique guest experiences that drive loyalty and revenue.

**Your day-to day**

Run the daily food and beverage operations across the restaurant and bar, room service and functions rooms.

Provide mentoring, coaching and regular feedback to colleagues to enhance performance and drive their development.

Train Colleagues in quality and service standards, ensuring they have the necessary tools and equipment to perform and are empowered to execute in their roles. Maintain and continue to develop departmental trainers, team leaders and frontline colleagues.

Ensure food & beverage colleagues provide guests with prompt service, professional attention, and personal recognition.

Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvement guest satisfaction.

Support the Restaurant & Bar Manager in:

- Planning for future staffing needs in a timely manner, completing all stages of onboarding.
- Promoting teamwork and quality service through daily communication and coordination with other departments.
- Supporting the team, driving performance, and executing projects.
- Driving team performance related to the hotel’s skills and key metrics.
- Managing payroll, costa and inventory management, control stock and ordering in line with business needs.

Ensure all credit and financial transactions are handled in a secure manner.

Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measure.

Facilitate the reporting and investigation in injuries and illnesses arising from workplace activities, recommending correct action to prevent or minimise the change of recurrence.

Demonstrate a sound awareness of Crisis Management, HACCP & WHS policies and procedures, ensuring the dissemination of information to all team members.

Assist in supporting the team with other duties as required.

**What we need from you**

Minimum 18 months’ experience in a Food & Beverage/Restaurant & Bar related position, preferably with an hotel/hospitality environment.

Experience in leading, supporting and driving a team.

Solid problem-solving skills, strong beverage knowledge and a bubbly personality.

Qualifications in Hotel Management and / or in Food & Beverage related field preferred.

Flexibility - night, weekend and holidays are all part of the job.

Valid Western Australian RSA competency card is required.

Excellent communication skills, bilingual or multilingual language skills are advantageous.

Rostering experience.

A team player, ability to work in a fast-paced environment and prioritise workloads.

Ability to inspire passion, enthusiasm, and positivity in the team to drive an engaged and winning culture.