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Library Services Officer

4 weeks ago

Ipswich, Australia Ipswich City Council Full time

**Be a part of something special**
- Ipswich Libraries is an award winning internationally recognised service
- Ipswich Libraries has customer satisfaction rating of more than 90%
- Be a part of a positive, enthusiastic, and self-motivated professional team
- Improve lives, now and into the future
- View more about our Libraries
- View more about our People

**About the role**

As Library Services Officer you will be part of the Library Branch Services team and responsible for supporting day-to-day library operations and providing effective customer service to a diverse audience. You will join our dedicated team to create our vision: _Creating connections, improving lives, every moment matters._

We have opportunities in all of our branches and your main focus will be providing support in the operations and functions of the library service delivering high standard library services to the community.

Some of your key accountabilities will include:

- Provide effective point of need customer services
- Ensure exemplary and positive customer experience
- Provide day-to-day operational and administrative support
- Assist customers with varying queries across a range of library resources

View the position description for more details about the role.

**About you**

To be successful in this role you will have:

- Minimum education Year 12 or equivalent
- Experience in point of need customer service
- The ability to be resilient, agile and a supportive team member, working at different locations and working outside the normal span of working hours
- A certificate in a relevant discipline is desirable
- The ability to undertake a range of manual handling tasks
- Working with Children Blue card (if interested in working in the Children’s Library)
- Belief in our values of communication, collaboration, integrity, efficiency, and leadership

A pre employment medical (including drug and alcohol testing) is required for these positions.

**About the benefits**

We have multiple casual Level 2 positions available with a salary commencing at $46 per hour plus 12.5% superannuation.
- **Positive workplace culture**: Be part of a team that values positivity, inclusivity and a supportive environment where everyone can thrive
- **Work/Life balance**: Enjoy a supportive approach to work/life balance to maintain your well-being while fulfilling your work ambitions
- **Diversity and inclusion**: Work with a diverse workforce where different ideas and perspectives lead to innovation and better decision making
- **Learning and development**: Experience ongoing learning, development and career opportunities to enhance your skills, expertise and knowledge of industry trends
- **Health and well-being**:Access to gym memberships, employee assistance program and special events supporting your physical and mental health
- **Leave options**:Annual leave with 17.5% leave loading, cultural leave and other leave options
- **Salary packaging**: Tailor a variety of salary packaging options to your needs such as financial advice, income protection insurance, professional memberships, novated leases and more

**About us**

Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state’s fastest growing city and oldest provincial city.

Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:
**_‘Ipswich, a city of opportunity for all. Join us.'_**

We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people.

**Join us**

If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.
- A cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role
- A resume of no more than 4 pages including current licences/tickets/qualifications/certificates/visa that you hold

**Closing date: 13 March 2025**

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment screening which may include a criminal history check.

Ipswich City Council is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.