Guest Relations Manager

7 months ago

Sydney, Australia Marriott International, Inc Full time

**Job Number** 23112282

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.

As the first impression of the Hotel upon arrival, you will be assisting guests with requests about the hotel facilities and local surroundings. Your role is to manage the bell desk team to ensure the team are prepared for what the day has to bring including any group arrivals, VIP movements, valet parking and luggage movement. Being able to talk to guests comfortably and managing the bell attendants movements are your two key priorities.

**About the Role**:

- Assisting guests with all queries and maintaining friendly rapport at all times
- Co-ordinate with the Front Office and Guest Services teams on group arrivals
- Be familiar with all guestrooms & suites, their location, rates & amenities; have thorough knowledge of all hotel services & facilities & their hours of operations.
- Be totally aware & informed of daily hotel functions, groups, conventions & tours; be familiar with events and attractions of Sydney

**About You**:

- Friendly and approachable personality
- Proven ability to mentor and lead a team
- At least 2 years experience in a managerial customer service role (Hospitality experience desired but not essential)
- Excellent written & verbal communication in English.
- Enjoys the challenge of guest queries

**In return we will provide**:

- Competitive salary package
- Discounted accommodation and food and beverage at Marriott International worldwide
- Training and development opportunities within the hotel and Marriott company
- Discounted daily parking
- Rewards and recognition program for Guest Voice mentions
- Associate staff meal provided onsite
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

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