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Customer Operations Specialist

4 months ago

Perth, Australia CorePlan Full time

Join one of Perth's fastest growing tech startups in the Mining.
- Correction one of the _World's_ fastest growing tech startups in mining

Since 2020 we have have seen a phenomenal business growth for us with **over 10x in number of customers **which includes brands such as TopDrill, Northern Star, Seismic Drilling and Sandfire.

CorePlan is the world's only digital operations platform for mining. We are on a mission to becoming a unicorn.

With your help, we have ambitious goals to scale the business locally, globally. Our success has been two part and we feel #blessed. It's because:
- of customers that challenge the status quo from Tier 1 and Mid-tier companies like AngloGold and Chalice Mining to entrepreneurial drilling companies such as TopDrill and Seismic to small boutique and entrepreneurial drillers.-
- of our close knit team that's usually committed and love what they do to deliver a white glove experience for each and every customer to delivery the ultimate customer experience.**About You**:
You're a relentless advocate for customer satisfaction and can fearlessly juggling multiple tasks, projects or what not. You are a self-starter, a self educator, a true wordsmith, and an organiser of chaos. You are an unstoppable force of nature that gets sh*t done.

The sky's the limit here - this job will give you the opportunity to acquire diverse experience on an accelerated timeline vs. what you would get at a "normal" job

**What You'll Do**:
- Work with CorePlan customers and your team members to intimately understand the needs and goals of each and every customer. You’ll coordinate a seamless onboarding experience that the customer’s employees will love.-
- Triage and respond customer support tickets with utmost care and escalate where necessary.Gather required material from customers timely and coordinate with the team to set up their accounts.-
- Run in person and video demonstrations and training with customers on how to use the CorePlan platform.Attend in-person presales meetings facilitated by sales and onboarding lead.-
- Prioratise and consistently communicate with customers on the progress of their accounts in the onboarding phase.-
- Work with the support team to ensure that all customer support related issues are resolved quickly and escalate instances if necessary.**Sounds good so far? We are looking for you if you**:
- Have a minimum 3 years of professional experience with a minimum of 2 years in a customer facing role. Experience in a tech startup environment is a plus.-
- Are a task master with the ability to manage your time effectively whilst working with multiple customers on tight deadlines.-
- Are a problem solver and has a deep love of action (getting sh*t done)-
- Are an investigator, a researcher, a curious learning machine and you pick up things fast and run with them.-
- Have an intuition for people and passion for strengthening customer relationships.-
- Tech-savviness. You’ll be using multiple systems in your role, and Hubspot or Salesforce experience is a plus-
- Are a team player with great interpersonal skills. The team is very close knit and unusually passionate about what they do. We’d want you to be the same.-
- Bonus: Have an understanding of customer success philosophies.**What will you get in return?**:
- Jump aboard a rocketship at the ground floor We are growing rapidly and we’d expect you to build your own team in the next 12 months.-
- M1 Macbook (oh yeah)-
- Hands-on experience working with a modern software platform which is revolutionising the mining industry.-
- We are a modern tech company so you will have a fun workplace and flexible working arrangements. (we have a hybrid work model)-
- The opportunity to make an impact and grow with the business as we expand rapidly.-
- Build a unique network in the mining and technology industry.-
- Unlimited supply of chocolate to stimulate creativity when you're in the office.**How to Apply**:
So, please do us a huge favour and make it really easy to find you in a crowd of applicants and tell us how awesome you really are