Customer Credit and Risk Specialist

7 months ago

Perth, Australia Synergy AU Full time

The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.

We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south

Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.

**Role Summary**:
The Customer Credit & Risk Specialist is a newly created opportunity in our Vulnerable Customer team based at our Perth CBD office.

The Customer Credit & Risk Specialist delivers insights on the success and effectiveness of credit and collections pathways and processes.

**Key responsibilities of the role include**:

- Accountable for ongoing operational process improvements related to all Customer Credit & Risk processes and service delivery (Life Support, Credit, Collections). Responsible for delivery of operational insights on all relevant processes.
- Consolidation of trend reporting and insights from the Credit & Risk Officers on process opportunities and responsible for coordinating a resolution or improvement
- Working with the analytics team to build reporting frameworks for current Customer Credit & Risk processes.
- Report on the stability and effectiveness of all Customer Credit & Risk services and pathways.
- Proactive engagement with relevant stakeholders across Probe, Vulnerable Customer, Residential and Customer Operations and Finance Business Unit related to continuous improvement.

**What you’ll bring**:

- Tertiary qualifications in relevant discipline such as business, commerce, or risk management.
- Experience reporting on program success and progress
- Experience in collections, compliance, regulatory, risk management or process improvement background with responsibilities to drive improvements and measure process and program success in an operational setting.
- Experience in developing and implementing continuous improvement opportunities.
- Excellent communication and time management skills

**What we offer**:
Working for an employer of choice also means you will enjoy:

- Flexible work arrangements
- Professional Development Opportunities
- Purchased Annual Leave
- Best practice parental leave

Click here for a full list of our benefits

**Every Voice Matters**

Our employees have a choice to work for Synergy and it’s a choice we respect and value. In addition to our focus on creating a greener future, Synergy is committed to its ‘people first’ culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.

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