Receptionist/housekeeper - Blue Mountains Yha

5 months ago

Katoomba, Australia YHA Australia Full time

**YHA Australia** offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.

We are proudly part of the global organisation Hostelling International - a network of over 3,000 unique places to stay in more than 70 countries. Currently, we have a network of 49 properties across the country with facilities like on-site pools, open-air rooftops, bars, cafes and coworking spaces. Our travellers can enjoy experiences with us that range from Opera House views on the YHA Sydney Harbour rooftop to sleeping in a prison cell in the historic Fremantle Prison to hiking back to eco-friendly lodging in the heart of a National Park.

**Our Values**:
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- **Work together** - _We open doors for each other as well as our guests_
- **Give our best** - _We bring our best selves every day we come to work_
- **Put our guest first** - _We know great hosts make great holidays_
- **Think differently** - _We see problems as opportunities_
- **Have fun** - _We celebrate and enjoy being together_

**YHA** **Blue Mountains** is currently seeking a **Receptionists **to join the team on a **full-time**. **part-time and casual basis**. The front office team are responsible for ensuring the property remains sparkling clean and provide excellent customer service to our guests.

**Day-to-day duties include**:
**Reception** duties include; providing a friendly welcome and checking guests in and out, answering queries, being a source of helpful local information and knowledge, and promoting in-house activities to guests.

**What we are looking for**:

- Previous experience in reception, face to face customer service
- Willingness to take direction from others
- Good time management skills and the ability to work well under pressure
- Flexible availability 24/7 roster including night shifts, weekends and public holidays
- Excellent communication skills verbal and written

**What’s in it for you?**
- Hospitality award rate
- A supportive and fun team environment
- Employee Assistance Program
- Access to additional benefits and discounts as part of YHA’s national network
- Allow employees at YHA to celebrate culturally significant holidays that are unique to their cultural and personal beliefs

**Our Culture**

At **YHA, **you can expect to be treated with dignity and respect.We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance - empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians - provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility - improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working - supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride - enabling our LGBTQIA+ community to be their authentic selves and grow at YHA

**This is an amazing opportunity with potential to grow and develop**

**Job Types**: Full-time, Part-time, Casual

**Salary**: $24.00 - $30.00 per hour

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program

Schedule:

- Evening shift
- Night shift
- Public holidays
- Rotating roster
- Weekend availability

Ability to commute/relocate:

- KATOOMBA, NSW 2780: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Which of the following statements best describes your right to work in Australia?
- Which of the following statements best describes your Covid-19 vaccination status?
- Are you available to work on a rotating roster?
- What's your expected hourly rate?
- What's your notice period?

Work Location: In person

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