Broker Support Manager, Melbourne

2 weeks ago

Melbourne, Australia Commonwealth Bank of Australia Full time

Broker Support Manager, Melbourne
- **You are ambitious**:

- **We value career progression**:

- **Together we can help drive sustainable growth for our clients**:

- **12 Months Max Term Contract based in Melbourne**

**See yourself in our team**

Our Third Party Banking colleagues are the face of Bankwest and spend their day working directly with our third parties to help our customers achieve their financial goals. Recognised by their smiles and enthusiasm, they have a genuine passion for living the Bankwest values, delivering exceptional customer service and building long-lasting relationships.

**Do work that matters**

In Third Party Banking we view growing business and managing risk as equally important. This focus allows us to deliver the best possible customer outcomes, whilst making a significant contribution to the success of Bankwest.

As a Broker Support Manager you will work within the Third Party Broker Distribution Team, closely with the Broker Development Manager and State Manager to build, develop and maintain excellent broker relationships.

**More specifically, you'll**:

- Work with BDMs to grow and maintain excellent relationships with key broker segments.
- Implement plans to improve relationships and grow portfolio.
- Work with broker partners to improve submission quality and conversion to enhance customer experience, adhere to responsible lending practices and ensure ethical behaviour.
- Work with internal stakeholders to collaborate on policy, process and product.
- Provide education and training to brokers on Bankwest policy, process and products.
- Respond to all enquiries promptly within an agreed timeframe.
- Report all operational risk events, compliance and occupational health and safety breaches or potential events and breaches you become aware of;
**We** **want** **to** **hear** **from** **you** **if** **you have**:

- Lending background and experience.
- Evidence of superior customer service and focus.
- Excellent communication skills.
- Strong organisational skills, with the ability to prioritise.
- Knowledge / experience of broker industry is desirable.

**If this sounds like you, We look forward to speaking with you about life at Bankwest**

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 21/02/2024

Job ID REQ205581

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