Retirement Village Concierge

6 months ago

Ashmore, Australia Ozcare Full time

**Permanent full-time position with an industry leader**:

- **Centrally located on the Gold Coast**:

- **Show off your charisma as the first point of contact for our beautiful Gold Coast village**

**The Opportunity**

A rewarding opportunity currently exists to provide a valuable concierge service to support our residents in living their best lives.

The happiness and well-being of De Paul Manor Estate residents is our number one priority. If you're passionate about creating meaningful connections and love helping others, join our incredible team and showcase your outstanding customer service skills.

**The Role**

This is an exciting opportunity to join a leading not-for-profit and play a key role in our continued growth in the retirement living sector. As Retirement Village Concierge you will be the first point of contact for our residents and a key point of communication with our sales and management team.

Reporting directly to the Retirement Villager Manager, you will be responsible for delivering an exceptional standard of support to residents, and ensuring they feel comfortable and well-supported in their new home. Amongst other things, you will be responsible for:

- Assisting and coordinating residents to show them around their new home and facilities
- Offering concierge support to assist residents with various day-to-day matters
- Responding to resident enquiries and performing various administration duties
- Assisting with the organization of social events for our residents
- Overseeing our community facilities and providing transport (on occasion) for residents

The following are considered pre-requisites for success in this role:

- Exceptional communication skills and a willingness to deliver service with a smile, always
- A genuine heart for, and understanding of, older Australians from all walks of life
- A polished, professional phone manner and interpersonal skills
- Proven success in delivery of exceptional customer service
- A caring, compassionate and resilient nature that speaks to Ozcare's mission and values
- A current Queensland drivers licence
- A current (or willingness to obtain), a Queensland Police Certificate prior to commencement

**The Benefits**

Enjoy being part of Ozcare's team, with over 25 years' experience as a trusted and leading not-for-profit provider of aged care, Retirement living, community and health services, trust and community are at the heart of what we do. Our mission is to create supportive environments that feel like home. Join our team and receive:

- A highly competitive salary
- 5 weeks annual leave as standard
- Optional salary packaging, meal entertainment cards and novated leases
- Private health insurance discounts
- Uniform & laundry allowance

For a confidential discussion about this role and/or a copy of the position description, please contact Trudy Hanfakaga, Village Manager, on 07 5582 7999.

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