Community Engagement Specialist

1 month ago

Territory of Ashmore and Cartier Islands, Australia Aveo Full time

At Aveo, we're on an exciting journey of growth as a leader in retirement living with 30 years' experience. We provide the stability and confidence to try new things and keep innovating. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible.

About the Role

We are seeking a highly motivated Community Engagement Specialist to join our team at The Domain Country Club Retirement Village. This is a permanent full-time Monday-Friday position.

Key Responsibilities:
  • E nsure ongoing daily operations of village services including safety & security, maintenance, appearance standards and financial performance
  • Support the Community Manager with day-to-day resident queries & concerns and be responsible for assisting with incoming and outgoing resident moves
  • T ake ownership of village compliance items by completing audits, checklists and administrative tasks
  • B uild resident satisfaction by creating a vibrant and inclusive culture throughout the community that is built on communication, professionalism and respect
  • L iaise with a wide range of internal and external stakeholders such as residents & their families, staff members, contractors and suppliers
  • A ssist the Community Manager with day-to-day people practises such as rostering, timesheets, interviewing and onboarding of new staff members
What You'll Bring

To succeed in this role, you will need prior experience in a front-line customer-facing operations-based role (e.g Retirement Living, Hospitality Management, Hotel/Resort/Tourism, Property Management or Facilities Management). You will also require developed interpersonal skills where you pride yourself on your communication, time management, professionalism and empathy.

Thorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel, SharePoint and PowerPoint) is essential. A proactive and self-motivated attitude with a strong focus on teamwork and customer satisfaction is also required.

You will have a tertiary qualification in business or related discipline (desirable, not essential) and minimum two (2) COVID-19 vaccinations (required).

Benefits
  • Paid Parental Leave and Purchased Annual Leave options
  • Two (2) additional 'All About Me' leave days per calendar year
  • Annual salary reviews and annual bonus incentive scheme
  • Employee Referral Program and Employee Assistance Program
  • Discounts to Health Insurance and Retail & Leisure partner providers
  • Opportunities for further career progression (develop into a Community Manager and beyond)
  • Opportunity to take part in Aveo Learning & Development courses to develop your professional skills

The estimated salary for this role is $60,000 - $80,000 per annum, depending on your level of experience and qualifications.

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