Business Administration Support Consultant

2 weeks ago


Melbourne, Australia Bupa Full time

**About the role**

The Business Administration Support Consultant works closely with Operational, Financial and Administration team members to ensure excellence in all aspects of Care Home Business Administration. You will be coaching, supporting, training, and educating the care home administration teams, to include the Customer Service Managers and Customer Service Consultants, providing professional advice. In addition, you will provide administration SME expertise on all projects and business processes.

**In this role, you will also have the opportunity to:

- **
- Stay updated with relevant legislation in relation to fees and charges
- Be the technical expert in all aspects of the legislation governing admissions of residents
- Identify opportunities for improvement to process efficiencies and provide direction to develop, implement and embed these new processes in the BMS
- Participate in government forums on aged care administration issues as required
- Contribute to and develop strategies to ensure compliance and accuracy in Resident Agreements and efficiency in the customer journey pertaining to issuing and returning of signed agreements.
- Ensure all Resident Agreements reviewed are completed in line with business rules and residents are correctly charged
- Ensure all resident agreements are reviewed and corrected in a timely manner and ensure they are completed to be line with business rules and entry requirements
- Perform periodic audits to ensure all resident agreements are signed and completed prior to resident admission
- Train, coach and educate the administration teams to enable them to complete agreements to a high standard
- Liaise with the care homes and Finance to investigate and resolve billing queries and/or complaints
- As a Business Administration Support Consultant monitor and maintain compliance with Australian Consumer Law
- Provide SME advice regarding residents/families who request variations to resident agreements or special resident agreement terms/conditions to ensure these terms are fair & reasonable and are within legislation and Bupa policy
- Assist GM with interviewing administration staff where required
- Work with BVAC L&D team to build content of administration training and induction training, ensuring the content is up-to-date and meets the business needs as they change
- Identify new training requirements for administration based on experience in homes
- Deliver induction training for any face-to-face administration components to administration staff and General Managers

**Online Claiming and Supplement Recovery**
- Monitor the schedule timing of Medicare Payment Statements and via the development of appropriate reporting inform care home General Managers and Regional Managers (RM) of variances with time frames for completing any identified actions
- Coach, educate and support care home administration teams to ensure the effective entry of resident information into Epicor and all Resident Agreements
- Optimise Government funding outcomes to ensure all eligible financial Accommodation supplements are claimed and reconciled, and RAD/DAP recovery is optimised. As part of this oversee Medicare and departmental Business to Business processes with oversite over:

- Respite Allocations ensure online claiming is completed
- Follow up and redress any queries with Medicare
- Supported Resident Ratio Targets
- Any identified unpaid resident supplements or payment statement variations
- Contribute to the implementation of special offers via effective reviewing of resident agreements
- Operational SME to minimise any Medicare funding shortfalls and provide education to the Homes and RMs
- Ensure all Medicare Business to Business Data is submitted and reviewed in a timely manner with any discrepancies followed up and rectified.
- Create appropriate process to support other business units to recover unpaid RAD/DAP payments
- Advise and support the business to drive ongoing improvements in the effectiveness of income, collection and billing processes



  • Melbourne, Australia Mining Plus Full time

    Our Business Support Team is looking for a self-motivated, proactive administrative assistant to join our global collaborative team. **About us**: Mining Plus is a leading mining consultancy with nine offices across Australia, North America, South America, and the United Kingdom. We have ongoing project work around the world which provides our employees...


  • Melbourne, Australia Calibre Group - Professional Services Full time

    **Join us. Realise your best career, here.** We are seeking an experienced & talented Business Support Administrator who will provide exceptional general administrative support to our Melbourne Team! You will ensure the smooth running of all administration operations across our Melbourne office location. **Why our people choose us** We’re big enough to...


  • Melbourne, Australia Melbourne Business School Full time

    Convert your passion and interest in sustainability into a rewarding career in education! We’re seeking a talented sustainability professional to help grow leaders at all levels and contribute to a more sustainable future. - World-class leadership and educational institution - Centre of Sustainability and Business - Research and analysis to support design...


  • Melbourne, Australia WSP Australia Full time

    **The Opportunity**: We have a fantastic opportunity for a **Business Support Administrator **to join us in our Melbourne office. Your super-power will be your ability to provide hands-on general administration support to our Earth & Environment and Mining Services teams in a fast-paced, busy corporate environment. **What will you be doing?** - Providing...


  • Melbourne, Australia ERM Group Full time

    Job Title: Administrator Location: Melbourne CBD Type: Full-Time, In-Office Role Responsibilities:- In cooperation with the whole administration team, ensure work areas, printer room, board rooms, meeting rooms and kitchen is kept clean and free of mess at all times- Provide support to National Administration team with deliverables and adhoc tasks- Arrange...


  • Melbourne, Australia BMT Full time

    **Work for a global high-end design house and technical consulting firm solving complex real-world problems.** **We Design. We Guide. We Protect. We Sustain. We Train. We Transform** **Learn more about your next company -** BMT is a leading international design, engineering, science, and risk management consultancy with a reputation for excellence. We're...


  • Melbourne, Australia Arup Full time

    Do you want to make a positive impact on the world? Sustainable development is at the heart of everything we do. - At Arup, you’ll do more than work — you’ll shape a better world._ **About this role** We have a fantastic opportunity for a motivated **Business Administrator** to join our vibrant and enthusiastic group based in **Melbourne**. You will...


  • Melbourne, Australia Spinnaker Support Full time

    Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104...

  • Business Consultant

    1 week ago


    Melbourne, Victoria, Australia NXTGIG Full time

    Business Consultant - Low Code platformsNXT GIG is seeking a skilled Business Consultant specializing in Low Code Platforms to join our innovative consulting team. In this role, you will leverage your expertise in low-code development to help organizations transform their business processes and drive efficiency through technology. You will be responsible for...


  • Melbourne, Australia The Recruitment People Full time

    **he Recruitment People are a Recruitment company providing national Recruitment services, HR Solutions and Career guidance workshops.** We are currently recruiting for a **Business Administrator **for our client, a highly reputable, Australian-owned company, boasting an engaged workforce and motivated team culture. The company prides itself on their...


  • Melbourne, Australia Rentokil Initial Full time

    Rentokil Initial has a great opportunity for an enthusiastic Business Support Administrator to join our team based in Port -Melbourne on a Permanent full-time basis. This role reports directly to the Business Administration Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on...


  • Melbourne, Australia IPAR Full time

    Company Description IPAR is a national occupational rehabilitation provider supporting thousands of people who may be living with an illness, disability, or injury. Whether it's through workplace rehabilitation, counselling, injury prevention or finding new employment, our care is tailored to each and every individual. We work with our clients to identify...


  • Melbourne, Australia Quigly Cyber Full time

    Flexible working environment - casual or part-time role - Eye for detail is key - Experience business admin person Quigly are a boutique consultancy with a great network of clients across many industries. Currently we are looking for an Administrative Support person to provide essential support to the Administrative functions of the business through our...


  • North Melbourne, Victoria, Australia ALL ABOUT BUSINESS PTY LTD Full time

    We are seeking a highly organised and skilled administration professional to join our team at ALL ABOUT BUSINESS PTY LTD. As an office administrator, you will be responsible for providing exceptional support to our senior staff, ensuring the smooth day-to-day operations of our business.Key Responsibilities:Answer all incoming queries and respond...

  • Business Trainer

    7 days ago


    Melbourne, Victoria, Australia Integrity Business College Full time

    About the roleIntegrity Business College is seeking a skilled and experienced Business Trainer / VETDSS Administrator to join our team on a contract basis (Tue-Fri, business hours). This role is based in our Docklands, VIC office and involves delivering high-quality vocational education and training to our students, as well as assisting the coordination...

  • Business Trainer

    2 days ago


    Melbourne, Victoria, Australia Integrity Business College Full time

    About the roleIntegrity Business College is seeking a skilled and experienced Business Trainer / VETDSS Administrator to join our team on a contract basis (Tue-Fri, business hours). This role is based in our Docklands, VIC office and involves delivering high-quality vocational education and training to our students, as well as assisting the coordination...


  • Melbourne, Australia AAM Pty Ltd Full time

    **Location** - Melbourne- Interested?- Business Support Officer - Office Administration and Sales Support**About Woolpert** Woolpert is the premier architecture, engineering, geospatial (AEG), and strategic consulting firm, with a vision to become one of the best companies in the world. We innovate within and across markets to effectively serve public,...


  • Melbourne, Australia Clayton Utz Full time

    The role An exciting opportunity has arisen for a Business Administrator to join our Major Projects & Construction (MPC) and Victorian Government practices in Melbourne on a permanent full time basis. In this role you will provide high level support to the Business Manager in the administration of the Victorian Government client account and assistance to...


  • Melbourne, Australia Momentum Energy Full time

    About the role: As a Business Support Consultant you will operating across multiple channels, supporting the Business Support Leader primarily as a first point of customer contact to ensure external business customers are provided with first class support to fulfil their business objectives About you and your experience: - Have demonstrated high level...


  • Melbourne, Australia ERM Group Full time

    Role Responsibilities: - Arrange travel bookings for ANZ offices ensuring within ERM Travel policy guidelines- Reconcile AMEX statements and local business accounts- Provide assistance to Senior Administrator, by coordinating office related events and functions- Provide support to National Administration team with deliverables and adhoc tasks- General...