Hotel Guest Service Agent The Star Brisbane

4 weeks ago

Brisbane, Australia The Star Entertainment Group Full time

Are you our next rising star?

Join our team as a **Guest Service Agent** at The Star Brisbane.

The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming, and a state-of-the-art Event Centre, transforming how people will play, shop and socialise in the river city.

The Guest Service Agent, reporting to the Front Office Manager, delivers outstanding service to our guests during check in, check out and throughout the entire duration of their stay.

**A few of your responsibilities**
- Provide outstanding guest service to guests to enhance their experience
- Manage all guests requests and maintain guest accounts
- Sound knowledge of local attractions and surrounds
- Perform check in and check out in a professional, friendly, and efficient way for all guests
- Perform and complete daily tasks in line with shift checklists
- Professional communication with both internal and external guests
- Responds to guest feedback and bring to the attention of the appropriate manager where further follow up is required
- Ensure personal safety and the safety of other team members, contractors, labour hire, guests, and visitors through co-operation with management

**What we will be looking for**
- Possess a passion for Hospitality and creating memorable experiences
- Exceptional guest service skills and strong commitment to 5-star customer service
- Professional telephone manner
- Ability to effectively communicate and liaise with internal and external clients
- Excellent organisational skills and high level of computer literacy
- Availability to work on a 24/7 rotating roster
- Integrity and confidentiality are essential
- Sound knowledge of hotel operating systems

**About you**

Your role will be pivotal in shaping the success of our hotel team at The Star Brisbane. Join us in making a difference.

**What can we offer you**
- Up to 30% discounts across award winning restaurants and accommodation
- Complimentary buffet meal on every shift
- Uniform laundered and ready for you daily on property
- An organisation that values diversity, teamwork and bringing your best self
- Opportunity to work with elite professionals and assets
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
- Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._

**About us**

The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium - a joint venture led by The Star Entertainment Group alongside its partners.

When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.

**Our Culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.

**It's your move**

Make your next move by clicking the link below.

  • Hotel Guest Service Agent | The Star Brisbane

    5 hours ago

    Brisbane, Australia The Star Brisbane Full time

    Are you our next rising star?    Join our team as a Guest Service Agent at The Star Brisbane.    The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique...

  • Hotel Guest Service Agent | The Star Brisbane

    1 month ago

    Brisbane, Australia The Star Brisbane Full time

    Are you our next rising star?    Join our team as a Guest Service Agent at The Star Brisbane.    The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique...

  • Hotel Guest Service Agent | The Star Brisbane

    3 weeks ago

    Brisbane, Australia The Star Brisbane Full time

    Are you our next rising star?    Join our team as a Guest Service Agent at The Star Brisbane.    The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique...

  • Night Audit Guest Service Agent | The Star Brisbane

    3 weeks ago

    Brisbane, Australia The Star Brisbane Full time

    Are you our next rising star?    Join our team as a Night Audit Guest Service Agent at The Star Brisbane.    The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of...

  • Night Audit Guest Service Agent | The Star Brisbane

    3 weeks ago

    Brisbane, Australia The Star Brisbane Full time

    Are you our next rising star?    Join our team as a Night Audit Guest Service Agent at The Star Brisbane.    The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of...

  • Hotel Guest Service Agent | The Star Brisbane

    1 month ago

    Brisbane, Australia The Star Entertainment Group Full time

    Are you our next rising star?   Join our team as a Guest Service Agent at The Star Brisbane.   The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique entertainment...

  • Hotel Guest Service Agent | The Star Brisbane

    3 weeks ago

    Brisbane, Australia The Star Entertainment Group Full time

    Are you our next rising star?   Join our team as a Guest Service Agent at The Star Brisbane.   The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique entertainment...

  • Hotel Guest Service Agent | The Star Brisbane

    1 day ago

    Brisbane, Australia The Star Entertainment Group Full time

    Are you our next rising star?   Join our team as a Guest Service Agent at The Star Brisbane.   The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique entertainment...

  • Hotel Opportunities

    1 month ago

    Brisbane, Australia The Star Brisbane Full time

    Are you our next rising star? Join our team at The Star Brisbane. The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing in 2024, The Star Brisbane will bring a range of unique entertainment options, world class hotels, dining, bars, luxury...

  • Night Audit Guest Service Agent The Star Brisbane

    1 week ago

    Brisbane, Queensland, Australia The Star Entertainment Group Full time

    Are you our next rising star?Join our team as a Night Audit Guest Service Agent at The Star Brisbane.The Star Brisbane, positioned at the heart of the new Queen's Wharf Brisbane precinct, will be Australia's newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique entertainment options,...

  • Hotel Guest Service Agent

    7 days ago

    Brisbane, Queensland, Australia The Star Entertainment Group Full time

    Treasury Brisbane are currently seeking highly motivated individuals to join our hotel team as a Hotel Guest Service AgentOur Hotel Guest Service Agents are the first point of contact for our guests staying at the hotel, ensuring a smooth arrival and departure as well as being a friendly face if any issues should arise. You will be part of a world class team...

  • Night Audit Guest Service Agent

    1 week ago

    Brisbane, Queensland, Australia The Star Brisbane Full time

    Are you ready to shine like a star? Be part of our team as a Night Audit Guest Service Agent at The Star Brisbane. The Star Brisbane, located at the heart of the vibrant Queen's Wharf Brisbane precinct, will stand out as Australia's latest spot for entertainment and leisure. Starting its phased opening in 2024, The Star Brisbane will introduce a...

  • Night Audit Guest Service Agent | The Star Brisbane

    3 weeks ago

    Brisbane, Australia The Star Entertainment Group Full time

    Are you our next rising star?    Join our team as a Night Audit Guest Service Agent at The Star Brisbane.    The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique...

  • Night Audit Guest Service Agent | The Star Brisbane

    2 weeks ago

    Brisbane, Australia The Star Entertainment Group Full time

    Are you our next rising star?    Join our team as a Night Audit Guest Service Agent at The Star Brisbane.    The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique...

  • Hotel Guest Service Agent

    7 days ago

    Brisbane, Queensland, Australia The Star Entertainment Group Full time

    Treasury Brisbane are currently seeking highly motivated individuals to join our hotel team as a Hotel Guest Service AgentOur Hotel Guest Service Agents are the first point of contact for our guests staying at the hotel, ensuring a smooth arrival and departure as well as being a friendly face if any issues should arise. You will be part of a world class team...

  • Assistant Guest Services Manager | The Star Brisbane

    1 month ago

    Brisbane, Australia The Star Brisbane Full time

    Are you our next rising star?    Join our team as an Assistant Guest Services Manager at The Star Brisbane.    The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range...

  • Hotel Guest Service Agent

    1 week ago

    Brisbane, Queensland, Australia The Star Entertainment Group Full time

    Are you our next rising star? Join our team as a Hotel Guest Service Agent at The Star Brisbane & Treausry Brisbane. The Star Brisbane, positioned at the heart of the new Queen's Wharf Brisbane precinct, will be Australia's newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique...

  • Hotel Guest Service Agent Treasury

    2 weeks ago

    Brisbane, Australia The Star Entertainment Group Full time

    A great opportunity has arisen to join the Hotel team at Treasury Brisbane as a Guest Service Agent for our hotel. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. **Responsibilities**: - Provide outstanding guest service to guests to enhance their experience - Manage all...

  • Hotel Guest Service Agent | Treasury

    5 hours ago

    Brisbane, Australia The Star Entertainment Group Full time

    Are you our next rising star?   Join our team as a Hotel Guest Service Agent at The Star Brisbane & Treausry Brisbane. The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of...

  • The Star Brisbane

    7 days ago

    Brisbane, Australia The Star Entertainment Group Full time

    **Queen's Wharf Brisbane - The world-class entertainment precinct that captures the heart of Brisbane!** Expected to commence a staged opening from April 2024, Queen’s Wharf Brisbane will transform the CBD and river’s edge into Queensland’s newest entertainment and leisure destination. Scores of restaurants, cafes and bars, the iconic Sky Deck 100...