Night Audit Guest Service Agent The Star Brisbane

1 week ago

Brisbane, Queensland, Australia The Star Entertainment Group Full time
Are you our next rising star?

Join our team as a
Night Audit
Guest Service Agent at The Star Brisbane.


The Star Brisbane, positioned at the heart of the new Queen's Wharf Brisbane precinct, will be Australia's newest entertainment and leisure destination.

Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming, and a state-of-the-art Event Centre, transforming how people will play, shop and socialise in the river city.


The Night Audit Guest Service Agent, reporting to the Front Office Manager, delivers outstanding service to our guests during check in, check out and throughout the entire duration of their stay.


A few of your responsibilities

  • Provide outstanding guest service to guests to enhance their experience
  • Manage all guests requests and maintain guest accounts
  • Sound knowledge of local attractions and surrounds
  • Perform check in and check out in a professional, friendly, and efficient way for all guests
  • Perform and complete daily tasks in line with shift checklists
  • Professional communication with both internal and external guests
  • Responds to guest feedback and bring to the attention of the appropriate manager where further follow up is required
  • Ensure personal safety and the safety of other team members, contractors, labour hire, guests, and visitors through cooperation with management

What we will be looking for

  • Possess a passion for Hospitality and creating memorable experiences
  • Exceptional guest service skills and strong commitment to 5star customer service
  • Professional telephone manner
  • Ability to effectively communicate and liaise with internal and external clients
  • Excellent organisational skills and high level of computer literacy
  • Availability to work on a 24/7 rotating roster
  • Integrity and confidentiality are essential
  • Sound knowledge of hotel operating systems

About you
Your role will be pivotal in shaping the success of our hotel team at The Star Brisbane. Join us in making a difference.

What can we offer you

  • Up to 30% discounts across award winning restaurants and accommodation
  • Complimentary buffet meal on every shift
  • Uniform laundered and ready for you daily on property
  • An organisation that values diversity, teamwork and bringing your best self
  • Opportunity to work with elite professionals and assets
  • Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
  • Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._

About us


The $3.6 billion Queen's Wharf Brisbane development is being delivered by Destination Brisbane Consortium - a joint venture led by The Star Entertainment Group alongside its partners.


When complete, Queen's Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.


Our Culture


At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.

We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.


The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.


It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.


It's your move
Make your next move by clicking the link below.

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