Rostering Operations Manager

2 weeks ago

Surry Hills, Australia Catholic Healthcare Full time

Company Description

Catholic Healthcare promotes the dignity, life and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD. Our values of Courage, Compassion and Integrity sit at the core of everything we do.

**Job Description**:
**Why you'll love working with us**:

- ** Leading values-based Community Aged Care Provider**:

- ** 6 Additional Leave Days Per Year + Not for Profit Salary packaging**:

- ** Hybrid role - office based in Surry Hills**:

- ** Join a high growth Industry offering career progression**

Reporting to our Service Delivery and Operations Manager and working within our dynamic service planning and rostering space, this role is both challenging and rewarding, with the success of our rostering team directly impacting the experience of both our community workers and clients alike. The Rostering Operations Manager is responsible for the forecasting and scheduling of Community Workers and other client-facing team in our growing Home & Community Services division of Catholic Healthcare.

The ideal applicant for this role has strong operational management skills and is a genuine people leader. A highly autonomous role, your ability to build relationships with stakeholders, think and act strategically whilst pursuing continuous improvement will see you succeed.

**Day to day this role looks like**:

- Lead and mentor the Rostering Team of 23 _including Team Leaders_
- Ensure client services are scheduled within agreed parameters - timeframes, costs, labour allocations
- Drive the team to achieve KPI's across productivity, forward rostering, regulatory compliance and brokerage
- Create a high-performance culture focused on teamwork, ownership, and effective communication.
- Review current process and outcomes, pursue opportunities to improve productivity and utilisation.
- Collaborate with the regional management teams across Sydney and regional NSW
- Manage Complaints and analyse trends to determine root-causes and improvement initiatives
- Manage usage and relationships with brokerage partners to ensure cost effective and quality service delivery standards are met when utilised
- Support your Team Leaders to deliver high quality interactions with clients and peers
- Encourage strong team engagement, including use of reward and recognition

**To be successful in this role you will have**:

- The drive and motivation to succeed and continuously improve processes and outcomes
- Demonstrated leadership experience in a similar position within a large high performing team
- Experience & capabilities with integrated planning demand, forecasting and demand planning
- Demonstrated business partnering & strong stakeholder management skills
- Highly developed interpersonal and communication skills
- Proof of Covid 19 immunisation

Sound like you? We'd love to hear from you

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