Customer Service Representative

4 weeks ago

Sydney, Australia NSW Government -TAFE NSW Full time

**A career of life-changing impact**

**Customer Service Representative**

**TAFE Kingswood Campus**

**Temporary Full-time 12-month position available**

**Salary package: $71,616 which includes salary $63,665 - $70,274 and **employer's contribution to superannuation and annual leave loading**

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

**We invest in our people**

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work. We provide you with tools and ongoing training and professional development, health and wellbeing programs.

**About the role**

TAFE NSW is currently recruiting Customer Service Representatives to be a part of the exciting launch of our Institute of Applied Technology. The Institute of Applied Technology will be a flagship educational centre with state-of-the-art simulated workplace environments and maker spaces, equipping the next generation of trades workers with the skills fundamental to building smart cities of the future.

As a Customer Service Representative, you provide effective enquiry management and transactional support to the service delivery of the Institute of Applied Technology.

**About You**

You are warm and friendly with a strong work ethic and positive attitude. You have the ability to work well within a team environment and work independently. You will have impeccable communication skills both verbal and written. You will have previous administration and customer service experience who shares the TAFE NSW Values of Integrity, Collaboration, Excellence and Customer First.

**Our commitment to Diversity, Equality, and Inclusion**

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

**Applications close 11.55pm AEST Sunday 3 December**
- Your current resume
- Response to the Targeted Questions (max 300 words)

Targeted Question 1: Outline your administration skills and experience supporting customer service activities including the use of office technology and Microsoft office programs such as word, excel and outlook.

Targeted Question 2: Describe a situation where you had to handle a difficult customer and how you resolved the issue to their satisfaction. What was your approach and what was the outcome?

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

For temporary positions, you will require a visa that gives you permission to work in Australia.

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

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