Itsm Consultant
4 days ago
We are looking for an ITSM Consultant/Analyst for a short term engagement. This role will be working within our IT Service Management (ITSM) team, with responsibility for the operation of the ITSM processes.
In collaboration with the ITSM Manager, you will provide capability across our customers and work with the Delivery organisation, including our Service Delivery Managers, Practice Managers, Delivery Team Leaders and Delivery Teams. The opportunity will suit a person with experience in operating ITSM processes within an ITIL-aligned environment.
Working with internal and external customers and 3rd party service providers you will also be responsible for:
Driving, developing, managing and maintaining the ITSM processes and associated procedures and information.
Driving the efficiency and effectiveness of the processes by actioning continuous improvement activities.
Producing management information, including KPIs and reports, within agreed timeframes.
Participating in the cascading of the process and procedures across the clients and all levels
Ensuring that ITSM processes based on the ITIL framework are executed consistent with established SLAs.
Facilitating, executing and quality control of ITSM processes/practices.
Auditing records to confirm conformance to the agreed processes and quality standards.
Chairing and documenting ITSM meetings.
Collaborating with other ITSM process streams and projects.
Providing excellent stakeholder communication.
Providing end-user training
REQUIRED SKILLS
Change, Release, Incident, Problem, Request and Configuration Management
Service Continuity, Capacity/Availability, Risk & CSI, Service Transition
Knowledge of ServiceNow ITSM capabilities
Strong presentation, written and verbal communication skills
A customer focus with excellent attention to detail
Good analytical and problem solving skills
ITIL certifications are highly desirable but not essential for the role.
For further information please contact Mellissa McGregor at Clicks IT Recruitment on 07 3027 2556.
AU$650 - AU$780 per day
Type
Contract
Category
Project / Program / PMO support
Reference ID
BBBH72116
-
Servicenow Consultant
7 months ago
Melbourne, Australia Sysintegra Pty Ltd Full timeWe are currently looking for expert ServiceNow Consultants for our Melbourne and Sydney team. Following are the required skills and experience for these positions: - Experience in Configuration Management Database (CMDB) - ServiceNow ITSM Configuration and Development skills. - Ability to consultatively engage with our customers for requirements analysis...
-
Service Now Change Manager
3 days ago
Melbourne City Centre, Australia FinXL Full timeLocation: - Melbourne CBD, Victoria- Job Type: - Temporary- Specialisation: - Banking & Financial Services- Salary: - Negotiable- Reference: - TR/019605_1667888690**Service Now Change Manager** We're looking for a mid-level change manager who has broad experience with Service Now and ITIL. **Key Deliverables**: Ensure compliance with ITSM processes and...
-
Service Architect
7 months ago
Melbourne City Centre, Australia HAYS Full timeExcellent opportunity for a Service Architect / Service Transition Lead position to work within Vic State Gov **Duration: 6 months contract with extension possibility** **Offering $750 - $850/day** **Your new company** Your new company is a prominent Victorian State Government department, whose responsibilities and work have a long-lasting and genuine...
-
Lead Consultant
4 months ago
Melbourne, Australia Fujitsu Full timeAbout the job Lead Consultant - CASE **Lead Consultant - CASE** - **Worldwide Elite Segment ServiceNow Partner**: - **APJ ServiceNow Elite Partner**: - **Unlimited ServiceNow Enterprise Training**: - **WFH & Office Flexible Arrangement**: - **Melbourne Location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in...
-
Member Support Specialists
3 days ago
Melbourne City Centre, Australia Talent International Full time**Job Details**: **Location** Melbourne CBD **Salary** Up to AU$70000.00 per annum **Job Type** Full Time **Ref** BBBH86327_1663648685 **Contact** Kylie McManus **Posted** about 3 hours ago **Opportunities** Great opportunities to join a Melbourne headquartered technology success story with enviable list of benefits and opportunities for career...
-
Technology Advisory Consultant
7 months ago
Melbourne, Australia Capgemini Full time**At Capgemini Group, we are proud of our purpose “Unleashing human energy through technology for an inclusive and sustainable future”. Our success is measured through our value creation, and our overall positive impact.** **Capgemini Invent is the digital innovation, transformation and consulting global business line of the Capgemini Group,...
-
Market Systems Functional Consultant
7 months ago
Melbourne, Australia Rubix Solutions Full timeSecure and stable employment with great pipeline of work - Opportunities to grow your career and progress - Market leading client for ASAP Start! Currently, Rubix Solutions are seeking an experienced SAP Market Systems Functional Consultant to join our clients team to support and deliver on an exisiting SAP solution. Role offered on a full-time permanent...
-
HR Technology Consultant
7 months ago
Melbourne, Australia Fujitsu Full time**About Us**: **We are Fujitsu, Work Your Way** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **Role...
-
Itil Consultant
6 months ago
Melbourne, Australia Sharp & Carter Full timePart time 2-3 days a week - Contract role - Immediate start Key Responsibilities: - Conduct comprehensive training sessions on the new ITIL processes and related IT service management guidelines. - Provide hands-on guidance and support during the initial implementation phase, addressing any challenges or queries that may arise. - Analyze and monitor the...
-
Service Now Consultant
4 months ago
Melbourne, Australia ENSOFT CONSULTING SDN BHD Full timeDesignation: ServiceNow Consultant Period : 12 months to start Work Location: Melbourne, Australia Sector : IT banking Services: Finding + Immigration(only for expats) + Payroll Budget : as per market Experience: Min 5 years in ServiceNow with CMDB & Data Modelling experience Nationality**:Australian/ PR/ WP holders** **ServiceNow CMDB...
-
Grab The Opportunity for Channel Helpline
3 days ago
Melbourne, Australia Delivery Centric Technologies Full timeRole: Channel Helpline Consultant Location: Melbourne/ Sydney Experience: 2-5 years Skills Set: - Proven experience as a service desk analyst or other customer support role, preferably in an enterprise level environment - Ability to work efficiently under pressure in an ever evolving environment with a large spectrum of products within support scope -...
-
Advisory Solution Consultant
7 months ago
Melbourne, Australia ServiceNow Full time**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Global IT Service Management Lead
7 months ago
Melbourne, Australia Hansen Technologies Full time**Global IT Service Management Lead **About The Role** Join us in a pivotal role where you will play a key role in developing strategic plans for Hansen’s IT functions and services, including operational management of the core ITSM system. This involves collaborating closely with the leadership team to maintain a process handbook that delivers...
-
Audio Visual
7 months ago
Melbourne, Australia KPMG Full time**Company Description**: - Our **Connected Technology Group (CTG) **defines and drives the digital, data and technology strategy for KPMG. We have an important advocacy role for technology in the market and across KPMG, working with our technology leaders to build our market presence. We cultivate collaboration and integrate tech execution across our...
-
Itil Specialists
7 months ago
Melbourne, Australia Launch Recruitment Full timeMultiple role available : Change manager, design consultnat - ITIL certification needed - baseline clearance needed Launch are looking for multiple ITIL specialists to join a team focussing on a large scale transformation project. Looking for change managers that have strong ITIL experience and also ITIL consultants comfortable with design. **Roles and...
-
Itil & Itsm Organisation Specialist / Service
7 months ago
Melbourne, Australia Hudson Australia Full timeWe have an exciting opportunity for a Service Architect to work with State Government Department - 5 months contract. **Essential Skills**: - Demonstrated experience in creation of Service transition artefacts including Service Mapping, Service Definition, Service Support Agreement & other documentation and working with internal Transition Advisory Board...
-
Service Delivery Manager
7 months ago
Melbourne, Australia Talent International Full timeaustralia melbourne permanent au$140000 - au$160000 per annum + + super + bonus**The Company**: Talent has partnered with a multi-award-winning Managed Services Provider (MSP) that’s looking for their next Service Delivery Manager to join their thriving team. **About the role**: As a Service Delivery Manager you will be managing several engagements/...
-
Cas Basis Consultant, Sovereign Cloud Delivery and
7 months ago
Melbourne, Australia SAP Full time**We help the world run better** **What will you do** Your areas of focus include enabling and mentoring internal and external delivery teams including quality assurance and continuous upskilling, leading the maintenance of complex SAP landscapes by providing technical expertise and support, resolving incidents and handling customer requests, acting as a...
-
Security Technical Change Analyst
7 months ago
Melbourne, Australia Bupa Full timeBupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental,...
-
IT Support Manager
4 days ago
Melbourne, Australia Nous Group Full timeNous Group (Nous) is a leading Australian owned management consulting and leadership development firm. We are a values-based organisation that partners with clients to solve society's most complex and demanding problems. We work with leading ASX companies, government and not for profit organisations in Australia and we are growing internationally. Nous is...