Itsm Consultant

4 days ago


Melbourne City Centre, Australia Clicks IT Recruitment Full time

We are looking for an ITSM Consultant/Analyst for a short term engagement. This role will be working within our IT Service Management (ITSM) team, with responsibility for the operation of the ITSM processes.

In collaboration with the ITSM Manager, you will provide capability across our customers and work with the Delivery organisation, including our Service Delivery Managers, Practice Managers, Delivery Team Leaders and Delivery Teams. The opportunity will suit a person with experience in operating ITSM processes within an ITIL-aligned environment.

Working with internal and external customers and 3rd party service providers you will also be responsible for:
Driving, developing, managing and maintaining the ITSM processes and associated procedures and information.
Driving the efficiency and effectiveness of the processes by actioning continuous improvement activities.
Producing management information, including KPIs and reports, within agreed timeframes.
Participating in the cascading of the process and procedures across the clients and all levels
Ensuring that ITSM processes based on the ITIL framework are executed consistent with established SLAs.
Facilitating, executing and quality control of ITSM processes/practices.
Auditing records to confirm conformance to the agreed processes and quality standards.
Chairing and documenting ITSM meetings.
Collaborating with other ITSM process streams and projects.
Providing excellent stakeholder communication.
Providing end-user training

REQUIRED SKILLS

Change, Release, Incident, Problem, Request and Configuration Management
Service Continuity, Capacity/Availability, Risk & CSI, Service Transition
Knowledge of ServiceNow ITSM capabilities
Strong presentation, written and verbal communication skills
A customer focus with excellent attention to detail
Good analytical and problem solving skills
ITIL certifications are highly desirable but not essential for the role.
For further information please contact Mellissa McGregor at Clicks IT Recruitment on 07 3027 2556.
AU$650 - AU$780 per day

Type
Contract

Category
Project / Program / PMO support

Reference ID
BBBH72116


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