Customer Care Representative

6 months ago

Brisbane, Australia Beginning Boutique Full time

Throwback to the year 2008, way back when online shopping wasn’t even a thing (can you believe that?) Our CEO extraordinaire Sarah dreamed of creating an online community that loved getting packages delivered for the weekend and experiencing exceptional customer service at their fingertips. After a 21st birthday trip to Paris, Sarah returned with an idea to do just that 15 years later, Beginning Boutique is the go-to online destination for all your weekend event needs That’s right - if you’ve got a ticket to it, we’ve got an outfit for it
Based in Brisbane, Australia, we’re looking for excellent people to join our expanding team. We love people who love what they do, push boundaries and strive for personal excellence. If this sounds appealing, then hey, hello, we’d totally love to meet you.

What does this role involve:
As the Customer Experience Assistant, you will be responsible for chatting to our customers in-store and online and creating memorable and personalised experiences. If you love having fun conversations and helping to curate outfits, this role is for you. You will be the voice of the brand, interacting with customers, enquiries or questions about products, their orders + more

**Responsibilities**:

- Access and work in multiple systems and databases simultaneously
- Provide timely and professional responses to customers
- Provide solutions to all enquiries in accordance with our brand promise, company values, site policies and Australian Consumer Law
- Process customer returns
- Create a high energy and compelling in store brand experience
- Have a natural ability & confidence to style all customers
- Be a Beginning Boutique Brand Ambassador
- Go above & beyond for your team and customers
- Provide support to the Operations Manager, Customer Care Manager and Customer Care team where required
- Actively participate in company meetings and provide feedback on team efficiencies where applicable
- Flexibility in availability & able to work extended trade, weekends & Key Dates including **Black Friday, Boxing Day, & New Year's Eve.**

**Requirements**:

- Have at least 2 years minimum experience in a similar back-end customer service role
- Have a touch typing speed of at least 75 words per minute and 90% accuracy
- Display confident and professional phone and communications manner
- Have previous experience with working in multiple systems and databases, including Mac systems and software
- Have previous retail and customer service experience in a fast-paced environment.
- Have a general understanding of our brand
- Be able to meet and exceed tight deadlines
- Demonstrate ability to problem solve
- Availability to work on a Monday to Sunday roster.
- Take initiative and authority of your role to give our customers a positive experience

**Benefits**:

- Flexible working arrangements available
- Excellent employee discounts on clothing

**Excellent workplace culture**:

- Regular team events
- Work a team that loves what they do
- Work with like-minded people who are passionate and experienced in their fields

**We care about you**:

- Training and development focus for staff
- A culture that supports on your health and wellbeing

**We care about the future**:

- We donate 1% of proceeds to our charity partners through our BB Better initiative
- We have a sustainability and ethical targets
- We work with charities year-round

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