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Call Centre Operator

8 months ago

Sydney, Australia Total Resource Solutions Full time

**Customer Service Officer - Energy Supplier**
Location: Alexandria

Contract: 12 months

Pay rate $33 - $35 per hour + super

There will be evening or weekend work required for this position.

**Responsibilities;**
- Make outbound calls in response to customer requests.
- Make clear, accurate and concise records of every Customer interaction and liaise with stakeholders.
- Escalate any issues that arise to a Team Leader.
- Always making sure you give accurate and relevant information by maintaining up to date knowledge f the range of products an services.
- Strive to meet and exceed your individual and teams annual KPI's

**Requirements;**
- Must have 1 year minimum working in a customer service position.
- Experience handling high volume customer calls
- Must have Sales experience.
- Good communication skills.
- Computer literate.
- Must be able to commit to flexible hours, evenings and weekends.

**If you have relevant skills & experience, please submit your latest CV in Word format.