Executive Housekeeper

2 weeks ago

Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time

At Crowne Plaza, we celebrate hybrid living. Whether traveling for business, leisure or a blend of both, we connect our guests to the people, places and possibilities to make their stay remarkable.

Opening in the second half of 2024 and featuring 155-rooms, three meeting spaces, a fitness centre and a bar and restaurant, Crowne Plaza Adelaide, Mawson Lakes, will be a highly sought-after destination for business and leisure travellers alike.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. We’re looking for an Executive Housekeeper (pre-opening) to join our team to manage all aspects of housekeeping and laundry to ensure the department’s high standards are ready to deliver memorable and unique guest experiences upon hotel opening and beyond.

**A little taste of your day-to-day**

Every day is different, but as part of the pre-opening team, you will play a key role in:

- Creating and implementing standard operating procedures (SOPs) for the housekeeping department, including room cleaning, laundry handling, and public area maintenance, to ensure consistency and quality in housekeeping services.
- Hiring and training of housekeeping staff including housekeepers, room attendants and public area attendants.
- Overseeing the setup and integration of technology/systems such as scheduling software, cleaning checklists, and quality control measures.
- Oversee the procurement of housekeeping supplies, linens, amenities, and cleaning equipment, establishing relationships with suppliers and ensuring necessary inventory is stocked up to meet the anticipated demand.
- Collaborate closely with other departments, such as maintenance, front office, and F&B, to ensure seamless operations, communicating housekeeping needs and requirements effectively to other teams.
- Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback.
- Help prepare annual departmental operating budget and financial plans.
- Foster positive stakeholder relationships if applicable and assist in providing ongoing information and status reports.
- Conduct thorough inspections of all guest rooms, public areas, and back-of-house areas to ensure they meet cleanliness and presentation standards and any necessary repairs or improvements, identified and addressed promptly.
- Ensures all health and safety protocols are in place before the hotel opens.

**What we need from you**
- High School Diploma / secondary education / equivalent
- Four years' housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience.
- A demonstrated capability of collaborating with multiple stakeholders and managing competing priorities.
- Strong communication skills and passionate about developing your team.
- Strategic thinking, the ability to explore new ways of working and have an open mind around how we can drive the Hotel forward.
- Must be fluent in English and other languages preferred.
- Full working rights in Australia without restrictions.

**What you can expect from us**:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. Th

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