Client Relations Manager
5 months ago
Newly created workers comp role for thriving underwritten states
- Rapidly growing account means exciting, dynamic work
- Voted #1 Best Place To Work 2022 by Australian Financial Review
Rehab Management is one of Australia's most recognisable occupational rehabilitation providers with a multi-disciplinary allied health team providing care to people injured as a result of workplace injury, car accident or military both active duty and veterans.
**WHY WE LOVE WORKING AT REHAB MANAGEMENT**
Rehab Management is truly all about its people - it is why so many of our staff have had such long tenures with the business. What makes us so different from other occ rehab providers?
- We invest in our people - highly experienced managers & the best onboarding in the industry
- We value work/life balance - 4 "You" days extra leave, pet, volunteer & parental leave + true hybrid working
- We reward your hard work - industry-leading yearly bonus on base
- We shake things up - Arriba are innovators & disrupters
- Our service to clients is multi-award-winning - work with us and work with some of the best in Australia
As part of the Arriba Group, we were proud to be voted #1 Best Place To Work 2022 in Healthcare by the Australian Financial Review - this commitment to a quality life for our staff and clients is why.
**The Role**
Are you passionate about building strong client relationships and driving business success? We are seeking a dynamic and results-oriented Client Relationship Manager to join our team. In this role, you will be the primary point of contact for our valued clients, ensuring their needs are met and exceeded. Leveraging your exceptional communication skills and strategic mindset, you will cultivate long-term partnerships, identify opportunities for growth, and provide innovative solutions to enhance client satisfaction. If you thrive in a fast-paced environment, possess a customer-centric approach, and are ready to make a significant impact, we want to hear from you
Reporting to the Head of Underwritten States, the Client Relations Manager - Underwritten States is responsible for a combination of customer relationship management, new business, quality management, coaching and mentoring consultants, and company-wide strategic business planning activities.
Managing an established insurance portfolio, you will bring a broad network and outlook with the expertise to see opportunities, gain access, evaluate value and acquire new accounts.
The Client Relations Manager will support our team to ensure service delivery meets KPIs including (but not limited to): customer SLAs, customer relationship outcomes, ensuring RTW performance is above benchmark, quality assurance, compliance with internal policies and procedures and service delivery outcomes
**WHAT YOU NEED TO JOIN US**
- Minimum of 3 years' experience and exposure to the Workers Compensation schemes,
- Tertiary qualifications in Allied Health (Occupational Therapy, Physiotherapy, Exercise Physiology, Rehabilitation Counselling or Psychology)
- Project management skills
- Strategic and National experience and mindset (cross border referrals and tenders)
- Excellent written and verbal communication skills
- Experience in client relations, operational, account and project management
- Excellent management and organisational skills
- Demonstrated experience in account growth, acquiring new and managing existing business
- Strategic planning and execution
- Exceptional influencing, negotiation and presentation skills
- Strong understanding of tendering for business & contract implementation
APPLY
A current Australian driver’s license and satisfactory police check to meet the requirements of the role
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