Social Media Advisor

4 months ago

Sydney, Australia NSW Department of Customer Service Full time

**Social Media Advisor**
DCS Social Media Cluster Team
- Work with a team passionate about customer experience and meaningful outcomes.
- Handle various tasks: Produce engaging content, strategise and deploy effective paid activities and support customers with enquiries, requests and comments on social.
- ** Temporary opportunity Grade 7/8 (up to 30/06/2025) based at the Mckell Building (Sydney, Haymarket). We employ a hybrid working model.**

***The DCS Cluster Social Media Team
The Department of Customer Service Cluster Social Media team is responsible for the channel strategies, content publications, paid activities and customer care of several social media assets owned by DCS agencies, including Service NSW, NSW Fair Trading, SafeWork etc.

**The Role**
You will report to a senior officer in one of the following areas: Social Media Channels & Creative, Paid Strategy & Content or Customer Care. Regardless of your specific area, we are a collaborative team where you will get the opportunity to work, learn and develop within all our focus areas.

**Key responsibilities include**:

- Support the development of consistent and effective social media communication across the cluster social media channels.
- Monitor and report on metrics to continuously improve social media performance.
- Provide strategic oversight of channels and campaigns.
- Assist in managing social media channels, including posting, moderation, and amplification, to meet social media objectives and create an exceptional customer experience.
- Engage in social media discussion, and delegate or respond to audience requests/enquiries to create a two-way dialogue with the community.
- Build strong stakeholder relationships to promote social media literacy across the cluster.

**Essential Skills and Experience to be successful**
- ** **Demonstrated expertise as an in-house or agency Social Media Operator or similar.
- Strong stakeholder and relationship management skills, proven ability to work across multiple tasks, and desire to build healthy partnerships.
- Proven track record of developing and implementing successful content.
- Experience in the delivery of reports.
- Demonstrated proficiency with common social networks and their content studios and ads managers.
- Experience using CRM social media tools.

**What we need from you**:
An up-to-date CV of no more than 2 pages and a brief cover letter (less than 1 page preferred) which clearly details your skills and experience as relevant to this role.

Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation

**Closing Date: Monday, 09 September 2024 (09:59am)**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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