National Aftersales Manager

4 weeks ago

Sydney, Australia Inchcape Full time

**About Us**

Introducing DEEPAL, an innovative all-electric vehicle brand from one of China's leading manufacturers, CHANGAN Automobile. Born from the vision of building a world-class vehicle brand that explores digital and energy technological innovation to enable more people to enjoy the captivating experience of electric driving, DEEPAL pushes boundaries to transform cars from modes of transportation into intelligent mobility companions, embracing the harmony between technology, nature and human experiences. With DEEPAL’s ambition to ‘Touch the Future’, the brand is set to redefine the electric vehicle landscape, offering captivating new energy mobility experiences designed to engage and inspire. DEEPAL are dedicated to crafting a distinctive and engaging customer journey, one that emphasises high-quality interactions and a multi-sensory experience. Whether through intuitive design or smart features, DEEPAL is focused on creating enjoyable, smarter, accessible, and more sustainable travel options that resonate with modern lifestyles.

Join us on this exciting adventure as we lead the way and transform the future of mobility. Welcome to DEEPAL—Touch the Future.

**About the role**

We are looking for a dynamic and experienced Aftersales Manager to lead and shape all aspects of DEEPAL's Aftersales operations in Australia. You will be responsible for strategic business planning across Part Sales, Service Retention, Customer Experience, Technical Training, Technical Support, and Warranty Support, ensuring the seamless execution of our customer-centric strategies. As part of the DEEPAL Leadership Team, you’ll play a crucial role in brand growth and will work closely with central functions to elevate dealer network performance and support financial and operational goals.

Further to the above your key responsibilities will include but are not limited to the following:

- **Strategic Leadership**: Develop and drive DEEPAL's Aftersales strategy to deliver a superior ownership experience and achieve commercial goals.
- **Financial Management**: Identify opportunities for revenue growth, margin improvement, and new business avenues in Aftersales operations.
- **Team Development**: Lead, inspire, and mentor a high-performing team, fostering a culture of accountability, customer focus, and collaboration.
- **Dealer Network Success**: Build strong relationships with dealers, setting up performance reviews and ensuring adherence to NPS, lead management, and customer service standards.
- **Stakeholder Engagement**: Collaborate with OEMs, marketing teams, and financial services to ensure alignment with strategic goals and customer retention efforts.
- **Operational Excellence**: Manage part sales, technical support, warranty operations, and Aftersales training programs, ensuring they contribute to brand growth and customer satisfaction.

**Why join us?**
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and you can visit our website to find out more.
- Where possible, our **flexible work policy** helps support you in achieving a genuine work-life balance.
- Enjoy more time doing what you love with **additional days off** including an annual Wellbeing Leave and annual Volunteering Leave each year.
- Access to our **employee benefits program** including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa**,** financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

**About you**
- Minimum 5 years of leadership experience in strategic management, preferably in automotive Aftersales, electric vehicle distribution, or related fields.
- Proven track record in developing and implementing successful Aftersales strategies that align with business objectives.
- Ability to inspire, lead, and build high-performing teams with a focus on collaboration and customer-centricity.
- Demonstrated ability to manage and grow dealer networks, driving performance and enhancing the customer ownership experience.
- Experience with OEM relationships, driving change, and delivering on commercial objectives in a fast-paced environment.
- Tertiary qualification in business or commerce.

**Inclusion & Diversity**

At Inchcape, we believe the true power of diversity cannot be realised without an inclusive culture and that talent is equally distributed across society. Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed. As an equal opportunity employer, Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in.

At Inchcape, we value a culture of exc

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