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Application Support Analyst

1 month ago

Lane Cove, Australia Jobs for Humanity Full time

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: Nielsen

**Job Description**:

- At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.

ABOUT THE ROLE

Nielsen Technology Team is seeking a detail-oriented IT Operations Support Specialist with a passion for following procedures. You'll be responsible for resolving IT incidents, deploying and maintaining software/hardware, and ensuring accurate records are kept. Additionally, you'll maintain network integrity/security, participate in routine tasks, and collaborate with others to achieve team success.
- ROLE RESPONSIBILITIES
- High emphasis on data entry following ITIL framework methodology
- Timely resolution of IT incidents, software and hardware related.
- Basic network administration: timely set up of user privileges, including addition of new user accounts, timely removal of non-existent users and or resources.
- Software and hardware deployment and controls while keeping all asset registry information up to date.
- Documentation: Keeping important records up-to-date and following the best practices of the industry. If any required documentation is missing, it is the responsibility of the job role to create and maintain it.
- Escalate all issues to senior members within IT, when beyond your level of expertise or where the impact is global in nature (effecting a group of users and or the entire business).
- Branch site co-location Environment management
- Ensure capacity and availability
- Maintain network integrity and security
- Ensure up to date records are kept for maintaining infrastructure in co-locations
- Manage cases in the Help Desk system throughout the case lifecycle and agency manage until resolution.
- Follow the Nielsen defined change management documentation/process when considering changes to critical systems.
- Participate in a one week per month scheduled on-call rotation, involving routine tasks to uphold the quality of data delivery
- Additional duties:

- Comply with all reasonable directions and instructions by the Director of Information Technology and the IT Operations Manager.
- QUALIFICATIONS & SKILLS
- Demonstrate strong logical thinking skills to investigate and troubleshoot issues efficiently.
- Utilise investigative skills to identify and solve problems proactively.
- Qualifications (Diploma or Degree) in Information Technology or similar
- Basic troubleshooting skills of Windows operating systems.
- Basic Networking/infrastructure understanding (TCP/IP, DNS, DHCP).
- Experience with Administration of Microsoft Windows
- Understanding of Windows Active Directory.
- Practical knowledge of Network technologies and typology operations.(Beneficial)
- Must have good time management and organisational skills, be punctual and reliable.
- Proven ability to work under pressure and meet deadlines.
- Desire and willingness to collaborate and engage with others in order to achieve team success and goals

WHY WORK FOR NIELSEN?
- At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. Your manager and others within the Nielsen community are here to help support and invest in your continuous growth.

**Nielsen promotes work life balance** by offering Flexible (Smart) working, a day off for your Birthday, a ‘No leave No life’ policy which rewards you with bonus annual leave days per year, volunteering leave, and paid parental leave for both carers.

**Be a Learn-It-All.** Nielsen invests in the growth and development of our team offering an Education assist program, a global mentoring program, and access to internal training and development resources via online platforms.

**Your wellbeing is our priority**. We partner with Spring Health for our EAP offering counseling and support for our staff and their family. In addition we focus on holistic wellness with dedicated activities on physical, mental and financial wellbeing.

**Commitment to diversity and inclusion. **Diversity, equity and inclusion are at the heart of everything we do — from our people to our products. We value diversity of thought, experiences, skills and backgrounds. We're focused on creating a culture of in