IT Helpdesk Support Analyst

Company Description

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Company Name: Nielsen

**Job Description**:
Helpdesk Analyst - Join Our Inclusive and Diverse Team
At Nielsen, we believe in partnership and career growth. When you succeed, we succeed. Join our team of nearly 14,000 associates and be part of a community that will support your success. We value diversity and inclusion, and we are committed to providing equal opportunities for people from all walks of life.

About the Role
We are looking for a Helpdesk Analyst to join our Nielsen Technology Team. In this role, you will manage and support network administration, hardware and software maintenance, and timely resolution of IT incidents.

Role Responsibilities
- Coordinate and manage client requests, assign priorities based on client needs, and provide accurate time estimates for request completion.
- Timely resolve IT incidents and handle software and hardware-related issues.
- Perform basic network administration tasks, such as setting up user privileges and removing non-existent users or resources.
- Review antivirus and system event logs, interpret them accurately, and escalate any errors to the appropriate person.
- Handle hardware and software maintenance, including workstation/laptop installation, management of third-party software, and implementation of software patches and updates.
- Maintain relevant documentation and actively establish documentation where necessary.
- Escalate issues beyond your expertise or with global impact to senior members within the IT or Systems team.
- Comply with all reasonable directions and instructions given by the Director of IT Services or the IT Manager.

Qualifications & Skills
- Minimum 2 years of work experience in a Helpdesk environment.
- Diploma or Degree in Information Technology or a similar field.
- Prior proven success in a technical support role, preferably supporting multiple clients.
- Working knowledge of Microsoft Active Directory and Microsoft Server & Desktop Operating Systems.
- General knowledge of computer hardware, software, networking, and software security.
- Experience supporting remote sites and backup software.
- Ability to work under pressure and meet deadlines.
- Desire and willingness to collaborate and engage with others for team success.

Why Work for Nielsen?
We believe in work-life balance and offer flexible working arrangements. We value your well-being and provide benefits such as a day off for your Birthday, bonus annual leave days per year with our 'No leave No life' policy, volunteering leave, and paid parental leave for both carers.

We invest in your growth and development through our Education assist program, global mentoring program, and access to internal training resources.

Your well-being is our priority. We partner with Spring Health to offer counseling and support for you and your family. We also focus on holistic wellness with dedicated activities for physical, mental, and financial well-being.

We are committed to diversity and inclusion. We value diverse thoughts, experiences, skills, and backgrounds. You have an opportunity to contribute to the causes you are passionate about through our Business Resource Groups.

As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data. Join our team and be part of driving the industry forward with fresh thinking, smart colleagues, and a passion for making a difference.

If you are interested in this position, please click the button below to apply.